Customer Relationship Officer

4 days ago

Ulloor Thiruvananthapuram Kerala, India Fairy Tales Furniture and Interior studio Full time ₹ 2,50,000 - ₹ 4,00,000 per year

Sales Closure:

o Ensure the sales closing process is completed efficiently.

o Obtain and verify customer approval forms.

o Confirm the advance amount is credited before finalizing sales.

  1. Production Management & Coordination:

o Handle all necessary approval forms and maintain communication with vendors.

o Ensure all vendor-related documents are signed off and processed timely.

o Coordinate with the designated contact person (e.g., Accounts) for any vendor-related

issues or queries.

o Maintain strong relationships with vendors to ensure timely delivery and quality of

products.

  1. Customer Interaction:

o Contact customers every 5 days to maintain relationships and address any concerns.

o Send product photos and detailed information to customers before product delivery to

convince them and gather reviews.

  1. Financial Handling:

o Ensure all financial transactions are accurately recorded.

o Prevent handovers if the amount is not credited properly.

  1. Time Management:

o Adhere to proper time management practices.

o Ensure all tasks are completed within designated timeframes.

  1. Client Achievement:

o Strive to achieve 100% client satisfaction.

o Achieve the target benchmark.

  1. Team Collaboration and Review:

o Participate in regular team meetings to review collections and feedback.

Strategic Planning:

o Develop and implement strategic plans to drive business growth.

o Identify new business opportunities and market trends.

  1. Marketing & Reporting:

o Develop and execute marketing campaigns to generate leads and promote

products/services.

o Utilize various marketing channels (social media, email, events, etc.) to reach potential

customers.

o Analyse market trends and competitor activities to adjust marketing strategies

accordingly

o Prepare regular reports on sales performance and market analysis.

o Present findings and recommendations to senior management.

Job Types: Full-time, Permanent

Pay: ₹20, ₹28,000.00 per month

Benefits:

  • Paid time off

Work Location: In person

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