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Us Voice Process Associate

2 weeks ago

Thiruvananthapuram Kerala, India Neogen Care Full time

**Responsibilities**:

- Answer incoming phone calls in a timely and efficient manner.
- Schedule and coordinate appointments in the practice management system for patients and clinical staff.
- Provide information, directions, and assistance to physicians, patients, their families, and vendors.
- Collaborate with the healthcare team to support patient care needs.
- Demonstrate professionalism, enthusiasm, competence, and friendliness in all interactions.
- Maintain exceptional attention to detail, accuracy, and timeliness.
- Effectively manage multiple tasks and prioritize work.
- Utilize strong communication skills, both verbal and written.
- Employ problem-solving skills to resolve issues and provide creative solutions.
- Show empathy and a strong customer service orientation.
- Be willing to work night shift (9:30 pm to 6:30 AM) from our office at Elippode, Trivandrum.

**Qualification**:

- Bachelor’s degree
- 1-5 years experience in international voice processing.
- Excellent English communication skills (American accent is preferred)

**Salary**: ₹15,000.00 - ₹30,000.00 per month

Application Question(s):

- Are you located in Trivandrum, Kerala? (On-site role)
- How many years of experience in English Voice Processing?
- Are you comfortable with nightshift (10:30 PM to 7:30 AM) from our office?

Work Location: In person