Customer Care Associate
1 week ago
Job Title: Customer Care Associate - Voice Process (English)
Location: Trivandrum
Company: LIVELOCAL E-COMM PRIVATE LIMITED (LILO)
Employment Type: Full-time, Rotational Shifts
Experience: Freshers Preferred
Joining: Immediate, within 15 days
**Responsibilities**:
- Handle inbound and outbound customer calls professionally and efficiently.
- Provide accurate and timely responses to customer inquiries.
- Resolve customer issues and concerns by offering appropriate solutions.
- Document interactions and maintain accurate records in our customer management system.
- Meet or exceed quality and productivity targets.
- Adapt to a rotational shift schedule, including night shifts if required.
**Requirements**:
- Freshers with a passion for customer service are welcome to apply.
- Excellent communication skills in English and Malayalam are required.
- Ability to handle customer calls with a positive attitude and patience.
- Must be willing to work in rotational shifts.
- Immediate joiners preferred (within 15 days).
If you are a fresher looking to start your career in customer service and meet the requirements, we encourage you to apply. Join us at LILO and be a part of our dynamic team
**Job Types**: Full-time, Fresher
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Flexible schedule
- Provident Fund
Schedule:
- Rotational shift
**Education**:
- Bachelor's (preferred)
Work Location: In person
Expected Start Date: 24/10/2024
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