Customer Care Executive

22 hours ago

Thiruvananthapuram Kerala, India Care and Cure Home Health Care Service Full time

**Location**: Trivandrum, Karamana

**Job Type**: Full-time
**Company**: Care and Cure Home Healthcare Services

**Job Summary**:
**Key Responsibilities**:
Handle inbound and outbound calls professionally and efficiently.
Provide accurate information about our healthcare services.
Understand customer needs and suggest suitable services.
Maintain a database of customer interactions and follow-ups.
Coordinate with the healthcare team for service scheduling.
Address customer queries, concerns, and feedback effectively.
Follow up with potential clients and ensure a high conversion rate.
Maintain a polite and professional approach in all interactions.

**Requirements**:
**Qualification**: Any degree or diploma in a relevant field.
**Experience**: 0-2 years of experience in telecalling/customer service (Healthcare experience preferred).
**Skills Required**:

- Excellent verbal and written communication skills.
- Strong persuasion and negotiation skills.
- Customer-oriented mindset with problem-solving ability.
- Ability to multitask and work in a team environment.

**Benefits**:
**Attractive Salary + Incentives**
**Career Growth Opportunities**
**Work in a Reputed Healthcare Industry**
**Supportive Work Environment**

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Hospital: 1 year (preferred)

**Language**:

- Malayalam (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9072304772

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