Customer Care Executive

3 days ago

Thumba Thiruvananthapuram Kerala, India Goodwill Extrusions Full time ₹ 1,80,000 - ₹ 2,64,000 per year

Customer Care Executive – Female Candidate Only

Location: Kinfra Prak Kazhakoottam, Trivandrum

Company: Goodwill Group of Concerns – Leading Manufacturer of PVC Pipes & Water Tanks

Goodwill, one of the most trusted names in PVC pipes and water tank manufacturing, is seeking a smart and energetic female candidate for the role of Customer Care Executive. This is a full-time office-based position suitable for a candidate who meets the following criteria:

Key Requirements:

  • Educational Qualification: B. Com graduate

  • Experience: Minimum 3 years in customer care or related administrative/accounting roles

  • Technical Skills:

o Proficiency in Tally and MS Office (Excel, Word, Outlook)

o Strong knowledge of Accounts Receivable and basic accounting principles

  • Communication: Excellent written and verbal communication skills

  • Location Preference: Candidates residing within 10–15 km radius of Kazhakoottam

Responsibilities:

  • Handle customer inquiries and service requests promptly and professionally

  • Maintain and update customer records in Tally and internal systems

  • Coordinate with sales, accounts, and logistics teams for timely order processing and delivery

  • Follow up on pending payments and ensure timely collections from customers

  • Generate and share account statements with clients

  • Reconcile customer accounts and resolve any billing discrepancies

  • Maintain proper documentation and filing of customer interactions and transactions

  • Provide regular reports to the management on receivables and customer feedback

Job Type: Full-time

Pay: ₹15, ₹22,000.00 per month

Work Location: In person

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