Customer Care Executive

2 days ago


Kochi Kerala, India Zeak us solution Full time

We are looking for enthusiastic and customer-oriented **Customer Care Executives** to join our BPO team in Palarivattom, Kochi. As a Customer Care Executive, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service. This is a great opportunity for freshers looking to start their career in the BPO industry with attractive benefits like free food and accommodation.

**Key Responsibilities**:

- Answer inbound customer calls and assist with inquiries, complaints, and requests.
- Provide accurate information about products/services and resolve customer issues promptly.
- Handle customer concerns in a professional and courteous manner.
- Document customer interactions and update records as needed.
- Ensure customer satisfaction by addressing issues effectively and following up as required.
- Work collaboratively with the team to meet performance and quality standards.

**Requirements**:

- Freshers are welcome to apply.
- Any graduate (undergraduate or postgraduate).
- Excellent verbal communication skills in English.
- Good listening skills and the ability to understand customer needs.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Positive attitude and a team player.
- Willingness to work in a rotational shift schedule.

**Perks and Benefits**:

- Competitive salary of ₹12,000 per month.
- Free food and accommodation provided.
- Opportunity to gain experience in the BPO industry.
- Career growth opportunities within the company.
- 8-hour shift work schedule.

Pay: ₹12,000.00 - ₹15,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 6282664670



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