Customer Care Executive
8 hours ago
Job Title: Customer Care Executive
Location: Kochi
Experience Required: Minimum 1 year
Salary: 18000
Employment Type: Full-time
Job Summary
We are looking for a skilled and customer-focused Customer Care Executive to join our team. The ideal candidate must have at least 1 year of experience in customer service and possess excellent communication skills. You will be responsible for handling customer queries, providing timely solutions, and ensuring a positive customer experience.
Key Responsibilities
- Handle inbound and outbound customer calls in a professional manner
- Resolve customer queries, issues, and complaints efficiently
- Provide accurate information about products/services
- Maintain customer records and update the CRM system
- Follow up with customers to ensure satisfaction
- Coordinate with internal departments to resolve customer concerns
- Achieve customer service targets and KPIs
- Maintain a polite, positive, and professional attitude at all times
Required Qualifications & Skills
- Minimum 1 year of experience as a Customer Care Executive or in a similar role
- Good communication skills (English, Malayalam/Hindi as applicable)
- Strong problem-solving ability
- Ability to handle customers patiently and professionally
- Basic computer knowledge and familiarity with CRM tools
- Ability to work in a fast-paced environment
Job Type: Full-time
Pay: ₹18,000.00 per month
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