Customer Care Executive

2 days ago

Kochi Kerala, India The Professional couriers Full time

**ONLY FEMALE CANDIDATES APPLY**

Join a Leading Courier Company - Where Service Meets Excellence

Are you passionate about delivering exceptional customer service? Do you have the experience and aptitude to build strong client relationships? We’re looking for you

**Position: Senior Customer Care Executive**

Location: Kochi
- Ravipuram

Industry: Courier & Logistics

Key Requirements:
**Minimum 4-5 years of proven experience in customer care, preferably in logistics/courier or service industries**

**Age: Above 30 years**

Strong communication and interpersonal skills

Excellent aptitude for customer relationship management

Ability to handle escalations and ensure client satisfaction

Role Overview:
As a Senior Customer Care Executive, you will be responsible for managing key client interactions, resolving queries, ensuring timely updates, and maintaining high service standards. Your contribution will play a vital role in reinforcing our brand’s trust and commitment to customers.

Pay: ₹10,000.88 - ₹17,500.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer service: 4 years (preferred)
- total work: 5 years (preferred)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

Expected Start Date: 01/06/2025

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