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Customer Care Executive

3 weeks ago

Kochi MGRoad Kochi Kerala, India Maproots Technologies Full time

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Care Executives. As a fresher, you will have the opportunity to learn and grow in a supportive environment while handling customer queries and ensuring a seamless customer experience.

**Key Responsibilities**:

- Resolve customer complaints and escalate complex issues to relevant teams, ensuring prompt resolutions.
- Maintain accurate records of customer interactions, feedback, and actions taken.
- Provide product/service information and assist customers with their inquiries.
- Build positive relationships with customers by delivering exceptional service.
- Collaborate with internal teams to address customer concerns and suggest improvements.

**Skills and Qualifications**:

- Excellent verbal and written communication skills.
- Basic computer knowledge, including MS Office

Expected Start Date: 01/05/2025