Customer Care Executive

2 days ago

Calicut Kerala, India Bislap Business Solutions Full time

Key duties and responsibilities
- Resolving customer issues: Customer Care Executives are tasked with identifying and resolving customer problems or complaints in a timely and satisfactory manner. This may involve troubleshooting technical issues, processing returns or refunds, or escalating complex issues to higher levels of support.
- Providing product or service information: Customer Care Executives should possess comprehensive knowledge of the company's products or services to effectively address customer inquiries and provide accurate information.
- Maintaining customer records: Keeping detailed records of customer interactions, inquiries, complaints, and resolutions is essential for tracking customer issues and ensuring follow-up as needed.
- Handling escalated cases: Some customer issues may require escalation to higher levels of management or specialized departments within the organization. Customer Care Executives may be responsible for escalating such cases and ensuring they are resolved satisfactorily.
- Offering proactive assistance: Anticipating customer needs and offering proactive assistance or solutions can help enhance the overall customer experience and foster long-term customer loyalty.
- Upholding company policies and procedures: Customer Care Executives must adhere to company policies and procedures while interacting with customers and handling their inquiries or issues.
- Continuous improvement: Continuously seeking feedback from customers and identifying areas for improvement in products, services, or customer support processes is crucial for enhancing overall customer satisfaction.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

  • Customer Care Executive

    1 week ago

    Eranhipalam, Calicut, Kerala, India Silky Weddings Full time

    A customer care executive is responsible for communicating with customers, helping with issues, and ensuring customers have a positive experience. They may also lead a team of customer service professionals. **Job Types**: Full-time, Fresher Pay: Up to ₹15,000.00 per month Schedule: - Day shift **Language**: - Hindi (preferred) - English...

  • Customer Care Executive

    2 weeks ago

    Calicut, India CII - Model Career Centre Full time

    Greetings from CII-MCC We are looking for Customer Care Executive Job role - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. **Salary : 15k** **Qualification : Degree.** **Salary**: ₹10,000.00 -...

  • Customer Care Executive

    1 week ago

    Calicut, India Arrow Learnings Full time

    Answering phones and explaining the product and services offered by the company. - Contacting existing customers as well as prospective customers using scripts. - Obtaining customer information and other relevant data. - Asking questions to the customer and understanding their specifications. - Resolving queries and issues related to the products and...

  • Customer Care Executive

    2 weeks ago

    Calicut, India DKH MOTORS LLP Full time

    As a Customer Care Executive in our Service Department, you will be at the forefront of delivering exceptional customer experiences. Your primary responsibility is to ensure customer satisfaction by addressing inquiries, resolving issues, and providing support related to our products and services. **Responsibilities**: Customer Interaction: Respond promptly...

  • Customer Care Executive

    1 week ago

    Calicut, India Le Marble Gallery Pvt Ltd (MG Group) Full time

    A customer care executive tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers or clients with efficiency. - The only aim is to ensure customer satisfaction by fulfilling their requirements. - Should be confident in troubleshooting any such emerging queries and maintaining high standards. -...

  • Customer Care Executive

    7 days ago

    Calicut, India SOVO JOB CONSULTANCY, BALUSSERY Full time

    Reputed Ayurveda Hospital in Kozhikode urgently hiring Customer Care Executive Female Qualification : Plus Two Freshers/Experienced Good salar packages **Salary**: ₹8,000.00 - ₹10,000.00 per month **Benefits**: - Cell phone reimbursement - Commuter assistance - Flexible schedule - Food provided Schedule: - Day shift Supplemental pay types: -...

  • Customer Care Executive

    2 days ago

    Calicut, India oaks wedding Full time

    oaks wedding is a premium destination wedding photography and filming company based in calicut, cochin & Dubai, we have been in business for the past six years and doing predominant business in the industry. we are looking for customer relationship executives who are having - positive attitude - good communication English, Hindi, - two years of customer...

  • Customer Care Officer

    1 week ago

    Calicut, Kerala, India BSS GREEN LIFE Full time

    VACANCY: Customer care officer - office based job (only Female) Work location will be BSS GREEN LIFE, FIRST FLOOR, OMKAR BUILDING, THALI, CALICUT **Salary**: 8 k to 12 k + incentive working hours 9am to 5.30 pm or 9.30am to 6pm Age: no restriction Pay: ₹8,000.00 - ₹10,000.00 per month Pay: ₹8,000.00 - ₹10,000.00 per month Work Location: In...

  • Customer Care Executive

    7 days ago

    Calicut, India Owleto Technologies Pvt Ltd Full time

    We are looking for a dedicated and hardworking individual for the post of Customer Care Executive cum Telecaller. Your main goal is to boost our sales by reaching out to the existing customers as well as potential customers. As a Telecaller, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions...

  • Customer Care Executive

    2 weeks ago

    Kochi, Kerala, India MUSAFIR.COM Full time

    We are looking for a driven Customer Care executive to join our growing team. This is a great opportunity for an enthusiastic and energetic person who has excellent organizational skills and a keen eye for detail. As Customer Care Executive, you will be responsible for managing a range of activities within our operations department. This role requires...