
Customer Relationship Officer
3 days ago
**About Us**:
At Ecorgy Solutions, we’re transforming the way patient care is provided in the US Healthcare industry. To support our US healthcare operations, we are on a talent hunt for passionate **Customer Relationship Officers** to drive exceptional patient care and elevate our service delivery to the new levels.
**Role Overview**:
We are seeking a highly motivated and empathetic **Customer Relationship Officer** to join our team. In this role, you will serve as the first point of contact for our U.S.based patients, providing exceptional service and support. Your primary responsibility will be to ensure a positive experience by handling inquiries, resolving concerns, and maintaining ongoing communication with patients.
**Roles/Responsibilities include but not limited to**:
- Serve as the dedicated point of contact for patients in the US regarding their healthcare needs and queries.
- Provide accurate information regarding medical services, appointments etc.
- Build trust and rapport with patients, demonstrating strong listening and problem-solving skills.
- Work closely with internal teams to ensure timely follow-up and resolution of patient concerns.
- Maintain detailed records of patient interactions.
- Meet or exceed quality assurance and service standard.
**Qualifications**:
- Degree is mandatory.
- 1 to 10 years of international voice process experience. Freshers can also be considered.
- Excellent English communication skills. American accent is an advantage.
- Excellent multi-tasking, organizational skills, and time management skills.
- Proficiency in MS Office.
- Willing to work in **Night shifts (9:30PM to 6:30AM / 12:30AM to 9:30AM)** from Trivandrum office location
- Immediate joiners preferred
Job location: Elippode, Trivandrum
**Benefits of Joining**:
Join Ecorgy Solutions for an unparalleled exposure to the US Healthcare BPO sector, offering an international portfolio upgrade and an environment that values your growth. Includes : EPF, Group Mediclaim policy after 6 months of joining and Gratuity, Rewards & Growth based upon Performance; Professional development opportunities; Training and Mentorship programs.
Pay: ₹15,000.00 - ₹40,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Night shift
- US shift
Application Question(s):
- Are you willing to work in Night Shifts (9:30 PM to 6:30AM / 12:30 AM to 9:30AM) from our office location in Trivandrum?
- How soon can you join if selected?
**Education**:
- Bachelor's (required)
**Experience**:
- International voice process: 1 year (required)
**Location**:
- Thiruvananthapuram, Kerala (preferred)
Application Deadline: 02/06/2025
-
Customer Relationship Officer
3 days ago
Kochi, Kerala, India NEO GUIDE Full timeCustomer Relationship Officer Duties and Responsibilities: - Understanding Customer Concerns. - Communicating within the Company. - Investigating Problems - Training Staff - Customer Relationship Officers are excellent communicators with great interpersonal skills - Qualification : Any Degree. - Gender : male/ female **Job Types**: Full-time, Permanent,...
-
Customer Relationship Officer
6 days ago
Kochi, Kerala, India AJINORAH GLOBAL VENTURES Full timeA Customer Relations Officer (CRO) plays a crucial role in maintaining and enhancing the relationship between a company and its customers. Their primary responsibility is to ensure a high level of customer satisfaction and loyalty. Here is a detailed Job Description (JD) for a Customer Relations Officer: Job Title: Customer Relations Officer Location:...
-
Customer Relationship Officer
3 days ago
Palarivattom, Kochi, Kerala, India Cadd Centre Full time**Position**: Customer Relationship Officer **Location**:Palarivattom**,**kochi **Employment Type**: Full-Time **Department**: Customer Relations **Job Summary** **Responsibilities** - Serve as the primary point of contact for clients. - Build and maintain strong customer relationships to enhance loyalty. - Address customer queries, concerns, and...
-
Customer Relationship Officer
1 week ago
Calicut, Kerala, India SPECTRUM SOLAR POWER Full time**PLEASE READ JOB DESCRIPTION CAREFULLY** **Job Title**: Telesales cum Office Administrator (Female) **Location**: Spectrum Solar Power, Chevayur - Calicut Branch **Job Summary**: **Key Responsibilities:Telesales Duties**: - Contact potential and existing customers to explain solar solutions, products, and services. - Generate and qualify leads through...
-
Customer Relationship Executive
2 weeks ago
Thiruvananthapuram, Kerala, India Cordova Educational Solutions Full timeWe are seeking a dynamic and client-focused **Customer Relationship Executive** to manage and strengthen relationships with our digital marketing clients. You will act as the main liaison between clients and internal teams, ensuring campaigns run smoothly, feedback is addressed promptly, and client satisfaction is consistently high. This role requires...
-
Customer Relationship Officer
1 week ago
Calicut, Kerala, India Cyber Square Professional Full time**Customer Relationship Management**: - Build and maintain positive relationships with customers to foster loyalty and satisfaction. - Act as the main point of contact for customer inquiries, requests, and complaints, ensuring prompt and effective responses. - ** Problem Resolution and Support**: - Address and resolve customer concerns and complaints in a...
-
Customer Relationship Officer
2 weeks ago
Kochi, Kerala, India Abj Associates Full timeWe are looking for a Yung and Dynamic Customer Relationship Officer with minimum 1 year experience **Responsibilities**: - Respond to customer inquiries and provide information or assistance as needed - Handle customer complaints and work towards resolving them in a timely and satisfactory manner - Maintain a high level of professionalism in all customer...
-
Customer Relationship Officer
2 weeks ago
Kochi, Kerala, India HSJB Global Full time**Urgent Opening In Real Estate Industry !!!** **Customer Relation Officer** **Location: Kochi** **Experience Required: Minimum 2+ years as CRO (Industry Preferred-Building material /construction/Real-estate)** **Qualification: Graduate** **Salary : Up to 30k+ Incentives** **Responsibilities** - Handle customer queries, concerns, and feedback...
-
Customer Relationship Executive
1 week ago
Thiruvananthapuram, Kerala, India GrazGroups Full time**Young and Smart Lady staffs (3 nos) as a Customer Relationship Executives for one of our Project in Thiruvananthapuram City is required for day shift and Smart Young male staffs (2 nos) for evening shift.** Interdepartmental : Shall be able to handle officials of various departments to collect information related to various complaints and get the updates...
-
Customer Relationship Executive
7 days ago
Thiruvananthapuram, Kerala, India Pioneer bajaj Full time*Sales Executive Job Responsibilities 1: Builds business by identifying and selling prospects, maintaining relationships with customers. 2:Conduct market research to identify selling possibilities and evaluate customer needs 3:Actively seek out new sales opportunities through cold calling, networking and social media 4:Set up meetings with potential...