Customer Relationship Officer

3 days ago


Palarivattom Kochi Kerala, India Cadd Centre Full time

**Position**: Customer Relationship Officer
**Location**:Palarivattom**,**kochi
**Employment Type**: Full-Time
**Department**: Customer Relations

**Job Summary**

**Responsibilities**
- Serve as the primary point of contact for clients.
- Build and maintain strong customer relationships to enhance loyalty.
- Address customer queries, concerns, and complaints promptly and professionally.
- Provide accurate information about products and services.
- Collaborate with internal teams to deliver customer-centric solutions.
- Maintain accurate records in CRM systems.
- Support business growth through retention and upselling opportunities.

**Qualifications**
- Bachelor’s degree in Business Administration, Marketing, or related field (preferred).
- Prior experience in customer service or client relationship roles.
- Strong communication and interpersonal skills.
- Problem-solving and conflict resolution abilities.
- Proficiency in MS Office and CRM tools.

**Key Skills**
- Customer-focused mindset
- Relationship management
- Effective communication
- Adaptability and multitasking

**Benefits**
- Competitive salary package
- Career growth opportunities
- Professional work environment

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

**Speak with the employer**
+91 8148000500



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