Front Office Executive/Guest Relation Executive

2 weeks ago

Bengaluru Chennai Hyderabad, India Ritual It Consulting Llp Full time ₹ 2,50,000 - ₹ 4,50,000 per year

Job Description: Front Office Executive cum GRE (Guest Relations Executive)

We're looking for a highly skilled and experienced Front Office Executive cum GRE to join our team. The ideal candidate will be the first point of contact for our Guests, patients and visitors, ensuring a seamless and positive experience from the moment they arrive. This role is critical to maintaining our high standards of patient care and hospitality. Immediate joiners are required.

  • Open Locations: This position is open for immediate joining in Bangalore, Chennai, and Hyderabad.

Key Responsibilities

  • Front Desk Management: Greet and welcome patients, visitors, and guests with a warm and professional demeanor. Manage the reception area, ensuring it is tidy, organized, and presentable at all times.
  • Patient & Guest Relations: Serve as the primary Guest Relations Executive, addressing patient inquiries, concerns, and feedback promptly and empathetically. Provide a high level of customer service to enhance patient satisfaction.
  • Appointment & Scheduling: Manage the scheduling of patient appointments, registrations, and check-ins/check-outs efficiently. Coordinate with various departments and doctors to ensure smooth patient flow.
  • Administrative Tasks: Handle incoming and outgoing calls, correspondence, and emails. Maintain accurate patient records, billing details, and insurance information in the hospital's database.
  • Billing & Payments: Assist with billing and payment collection, including processing invoices and handling insurance claims.
  • Coordination: Coordinate with other hospital staff and departments to ensure seamless communication and a well-coordinated patient care journey.

Skills & Requirements

  • Experience: Proven work experience as a Front Office Executive, Receptionist, or a similar role is essential. Candidates with a strong background in the healthcare industry will be highly preferred. A minimum of 2-3 years of experience is required.
  • Knowledge: A proper and thorough knowledge of receptionist and front-office activities is a must. This includes appointment scheduling, patient registration, billing, and record-keeping procedures.
  • Communication: Excellent verbal and written communication skills in English and the local language are crucial for effective interaction with patients and staff.
  • Technical Proficiency: Must be proficient in computer applications, including MS Office Suite, and be familiar with hospital management systems or electronic health records (EHR) software.
  • Personal Attributes: The candidate should be professional, empathetic, and possess strong organizational and multitasking abilities. A calm and composed demeanor is essential to handle high-pressure situations and patient concerns effectively.
  • Education: A Bachelor's degree in a relevant field like Hospitality Management or Business Administration is preferred.

Salary & Location

  • Salary: The salary will be based on market standards and will be competitive with the industry. The average annual salary for a Front Office Executive in the healthcare sector in Bangalore, Chennai, and Hyderabad typically ranges from 2.5 to 4.5 lakhs per year, depending on experience and the specific healthcare institution.

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