Guest Relations Executive
2 days ago
Role Overview:
The Guest Relations Executive will be the first point of contact for patients and visitors, ensuring a positive experience by providing assistance, guidance, and information. The role involves managing front desk operations, handling patient queries, coordinating appointments, and maintaining service excellence in a healthcare environment.
Key Responsibilities:
- Greet and assist patients/visitors with courtesy and professionalism.
- Manage front desk operations, appointment scheduling, and patient registration.
- Handle patient inquiries, feedback, and complaints with empathy and resolution.
- Guide patients regarding diagnostic services, billing, and reports collection.
- Coordinate with doctors, technicians, and support staff for smooth patient flow.
- Ensure compliance with service quality standards and confidentiality policies.
- Maintain accurate records and assist in daily administrative tasks.
Qualifications & Experience:
- Graduate in any discipline (Hospitality/Healthcare management preferred).
- 13 years of experience in customer service/guest relations, preferably in healthcare or hospitality.
- Strong interpersonal, communication, and problem-solving skills.
- Proficiency in MS Office and hospital management/CRM software.
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