Guest Relations Supervisor

3 days ago

Hyderabad, Telangana, India Secunderabad Club Full time ₹ 1,44,000 - ₹ 34,88,400 per year

Ensure Members are properly greeted upon their arrival

  • Check up on members bookings and ensure that tables are set before members' arrival

  • Manage the front desk by receiving incoming calls, greeting and attending to members

  • Inform guests about the availability of tables and direct them to the tables

  • Keep records of guests who visit the rooms

  • Assist members with answers to queries, and offer solutions to issues within their capacity

  • Collaborate with other staff and the management to ensure that members complaints are properly attended to in a timely manner

  • Ensure that members make payment for services before they exit the rooms

  • Keep clear records of down payments received and make detailed notes of balance payments

  • Fill up report on members spending every night with details to recognize members behavior on spending and preferences

  • Check Guest Relation's emails and respond to them accordingly; draw the attention of management to certain mails when necessary

  • Ensure all of the brodcast blast and personal chat delivered properly to the guests

  • Communicate with other staff, such as informing details of members' bookings, needs and complaints.

  • Interacting with members

Job Requirements

  • Minimum Diploma Degree from an academy. With Maximum age of 30 years old

  • Minimum 3 year of experience in the same position

  • Excellent communication skills in English, Telugu & Hindi

  • Good knowledge of Microsoft Outlook, Word, Excel, Power Point

  • Confident, has sense of leadership, detailed, dependable and hard worker

  • Must have experience in hospitality industry

Job Type: Full-time

Pay: ₹12, ₹29,180.15 per month

Benefits:

  • Flexible schedule
  • Food provided
  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Experience:

  • Hotel management: 1 year (Required)
  • Guest relations: 1 year (Required)
  • Guest services: 1 year (Required)
  • Front desk: 1 year (Required)

Work Location: In person

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