Guest Relations Executive

2 days ago

Hyderabad, Telangana, India SG Oasis Full time ₹ 2,00,000 - ₹ 6,00,000 per year

For Females - Bun with Blazers and skirt up to knee length with stockings. All Sundays off and 1-2 Saturdays off depending on the month. Looking for Candidate below 34 years.

Job Summary :

We are looking for a dynamic Guest Relations Executive (GRE) to manage front-line operations and customer service in a high-traffic shopping mall. You will be the face of the brand, ensuring visitors receive prompt assistance, clear information, and a positive shopping experience.

Key Responsibilities :

  • Customer Engagement: Greet and assist shoppers courteously at entry points, help desks, and common areas. Handle queries related to stores, events, offers, facilities, and directions.
  • Daily Operations Support: Monitor cleanliness, signage, and functioning of amenities across the mall. Coordinate with housekeeping, security, and technical teams for quick issue resolution.
  • Feedback & Escalation: Gather visitor feedback and report complaints or incidents to management promptly. Follow up to ensure satisfactory resolution.
  • Event & Promotion Support: Assist with setup, customer flow management, and guest handling during mall events or seasonal promotions.
  • Lost & Found Handling: Maintain proper records of lost & found items and coordinate returns to rightful owners.
  • Reporting & Documentation: Maintain logs of guest inquiries, incidents, and daily visitor counts as required.

Candidate Profile :

Experience: 2 to 4 years in guest relations, front office, mall operations, or customer service. Industry Preference: Retail, Hospitality, Shopping Malls, Airports, or Service Sectors .

Age: Below 34 years .

Gender: Open to Female candidates .

Skills & Attributes :

  1. Excellent communication and interpersonal skills.

  2. Well-groomed, presentable, and confident in customer-facing roles .

  3. Basic understanding of mall operations and service standards .

  4. Calm under pressure with strong problem-solving ability .

  5. Proficiency in English, Hindi, and Telugu preferred .

Education :

Graduation in any discipline (Hospitality or Retail Management preferred)

Working Conditions :

  1. Willing to work in rotational shifts, weekends, and public holidays

  2. Uniform and grooming standards to be maintained at all times

  3. They have a Six Weekly Off Policy. It could be Any Day.

Contact Details

Shreya

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