Guest Relation Executive

4 days ago


Hyderabad, Telangana, India Sodexo Full time

Role Description :

We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.

Candidate should also be reliable and customer-oriented, as you'll serve as a primary point of contact for our customers

Role & responsibilities

Training/Meeting room bookings

Review arrival lists to welcome guests

Attend to special guests (e.g. VIPs) and answer their inquiries

Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)

Provide information about venues and promote services

Anticipate guest needs and build rapport with customers

Offer assistance with certain tasks

Address customer complaints and escalate to Site Manager when needed

Diploma in Hospitality Management is preferred

Location : Bachupally



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