Guest Relations Specialist

11 hours ago

Hyderabad Telangana India, Telangana MSN Realty Full time

We are seeking a highly polished, articulate, and service-oriented Guest Relations Executive to be the face of our luxury experience center. This role requires exceptional communication skills, a refined and presentable personality, and a natural flair for hospitality. You will be responsible for creating a world-class first impression and delivering a seamless, high-touch experience to HNI and UHNI clients.


Key Responsibilities

  • Welcome and greet clients with warmth, professionalism, and poise, ensuring a premium first-touch experience.
  • Manage the reception desk, including visitor check-ins, calls, emails, and appointment scheduling.
  • Coordinate with sales and CRM teams to ensure client appointments run smoothly.
  • Maintain a sophisticated and immaculate front-desk environment aligned with luxury brand standards.
  • Offer refreshments and provide guided assistance to clients within the experience center.
  • Handle client queries with accuracy and courtesy; ensure timely redirection to the right team members.
  • Maintain visitor logs, client interaction records, and daily reporting.
  • Support in organizing client events, walkthroughs, and presentations.
  • Uphold confidentiality and maintain high-quality service standards at all times.


Skills & Qualifications

  • Excellent verbal and written communication skills (English and Hindi/Telugu).
  • Highly presentable, polished, and confident personality with strong interpersonal skills.
  • Ability to handle HNI clients with grace, and courtesy.
  • Prior experience in hospitality, premium customer service, aviation, luxury real estate, luxury retail preferred.
  • Strong organizational abilities and attention to detail.
  • Proficiency in MS Office and CRM/appointment management tools is an advantage.

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