Guest Relations Executive/front Office Executive

2 weeks ago

Bengaluru, India Olive By Embassy Full time

**Guest Relation Executive**

**Guest Relations Duties and Responsibilities.**
- Training and supporting office staff.
- Schedule shifts for hotel staff
- Ensure great customer experience.
- Handle customer complaints
- Conducting performance reviews with the front desk staff.
- Generating reports and feedback for presentation to the general manager.
- Verifies that accurate room status information is maintained and properly communicated.
- Remote receptionist will have a thorough understanding of the equipment they’re working with.
- Remote receptionist will watch the video surveillance footage is it’s being recorded.
- Remote receptionist will be focused and observant so that whenever they witness something unusual, suspicious, or questionable they are able to make a detailed note of it and report the same.
- If a Remote receptionist sees something illegal on one of their monitors, they will contact the appropriate person at the appropriate time. The same will be documented in the logbook.
- Remote receptionist would generate a report daily for each property.
- Remote receptionist would have front office knowledge.
- Full understanding of hotel PMS
- Thorough understanding of front office SOP’s - Check in, check out, early check, late check, room upgradation, etc.

**Requirements**:

- 0-4 years year’s as front desk executives in 4/5-star hotel
- Hotel management degree.

**Education**: BHM / Bsc
- HM / DHM / MHM

**Experience**: 0-4 years

**We are looking for someone who can join us on immediate / within a month.**

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: Up to ₹35,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Morning shift
- Rotational shift

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