Guest Relations Executive

2 days ago

Chamarajapete Bengaluru, India Brindhavvan Areion Hospital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Guest Relations Executive – Roles and ResponsibilitiesBrindhavvan Areion Hospital

Position: Guest Relations Executive (Female)

Department: Front Office / Patient Relations

Reports To: Front Office Manager / HR Department

Primary Role:The Guest Relations Executive acts as the bridge between patients, their families, and the hospital. She ensures every guest and patient receives courteous service, timely assistance, and a positive hospital experience. The role emphasizes patient satisfaction, empathy, and professional communication.

  1. Key Responsibilities:Patient & Visitor Assistance:
  • Greet and assist patients, attendants, and visitors with warmth and professionalism.
  • Provide guidance regarding admission, billing, discharge, and other hospital services.
  • Ensure patients and families are comfortable and well-informed during their stay.
  1. Patient Experience Management:
  • Interact with patients regularly to assess satisfaction and address concerns promptly.
  • Coordinate with departments to resolve patient complaints or service issues.
  • Maintain a caring and approachable attitude toward all guests and patients.
  1. Admission & Discharge Coordination:
  • Support the admission process by verifying documents and escorting patients to their rooms.
  • Ensure a smooth discharge process by coordinating with billing, nursing, and pharmacy teams.
  • Explain hospital policies, packages, and procedures clearly to patients and attendants.
  1. Communication & Coordination:
  • Serve as a liaison between patients and hospital departments for service requests.
  • Handle internal and external calls professionally and ensure timely communication.
  • Coordinate with consultants, nursing, housekeeping, and diet departments for patient requirements.
  1. Service Quality & Feedback:
  • Collect patient feedback forms and escalate concerns to the management when required.
  • Participate in service improvement initiatives based on feedback analysis.
  • Ensure hospital standards of hospitality and patient care are consistently maintained.
  1. Documentation & Reporting:
  • Maintain daily records of patient interactions and feedback reports.
  • Prepare summary reports for management on patient satisfaction levels.
  • Ensure confidentiality and accuracy in all guest-related documentation.
  1. Professional Conduct & Presentation:
  • Maintain a neat, professional appearance as per hospital grooming standards.
  • Display courteous behavior and effective communication at all times.
  • Uphold hospital values of empathy, respect, and service excellence.
  1. Emergency & Support Duties:
  • Assist patients during medical or administrative emergencies calmly and efficiently.
  • Support in VIP patient handling and hospital events as directed by management.
  • Remain available for flexible work hours based on hospital needs.
  • Skills & Competencies Required:Excellent communication and interpersonal skills.
  • Pleasant personality with a service-oriented approach.
  • Ability to handle patient queries and grievances with patience and tact.
  • Proficiency in hospital software and MS Office.
  • Strong coordination and problem-solving abilities.

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