Guest Relation Executive

10 hours ago

Bengaluru Karnataka, India Enray technologies Pvt Ltd Full time

Hiring: GRE (Guest Relation Executive)

Location: Kanakapura, Bangalore

Experience: Minimum 1 year (Freshers with a Bachelor’s degree may also apply)

**Job Summary**:
The Guest Relation Executive will be the first point of contact for guests, ensuring a warm welcome, smooth check-in/check-out, and exceptional service throughout their stay/visit. The role requires excellent communication skills, a professional appearance, and the ability to handle guest queries, requests, and complaints with efficiency and courtesy.

**Key Responsibilities**:

- Welcome guests warmly and assist with check-in and check-out procedures.
- Handle guest inquiries, provide information about services, facilities, and local attractions.
- Manage reservations and maintain accurate records.
- Coordinate with housekeeping, F&B, and other departments to ensure guest satisfaction.
- Handle complaints or concerns promptly and escalate when necessary.
- Maintain a professional and courteous demeanor at all times.
- Ensure lobby/reception area is presentable and well-maintained.
- Promote hotel/organization services and upsell when appropriate.

**Requirements**:

- Bachelor’s degree / Diploma in Hospitality, Tourism, or related field (preferred).
- Prior experience in guest relations, front office, or customer service (1-3 years preferred).
- Strong communication and interpersonal skills.
- Proficiency in MS Office and hotel management software (if applicable).
- Positive attitude, problem-solving mindset, and ability to work under pressure.
- Well-groomed and professional appearance.
- Flexible to work in shifts, weekends, and holidays.

**Skills**:

- Customer service orientation
- Conflict resolution
- Multitasking and organizational skills
- Fluency in English; knowledge of additional languages is a plus

Pay: ₹10,000.00 - ₹25,000.00 per month

Work Location: In person

**Speak with the employer**
+91 8722188123

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