Guest Relations Executive

3 weeks ago

Chennai India JLL Full time

Job Description About JLL JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people, and our communities. JLL is a Fortune 500 company with annual revenue of $16.3 billion, operations in over 80 countries and a global workforce of more than 93,000 as of September 30, 2019. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. What this job involves: The Guest Relation Executive will be responsible for guest's first impression of the organization, meet/greet and assist the client, guests, and visitors every day. Manage front office in accordance with company policies, procedures and processes. Achievement of defined key performance indicators and service level agreement targets. Job description: JOB RESPONSIBILITIES Location: Chennai Competencies - Excellent communication skills. - Strong customer service drive. - Outstanding problem solving skills. - Able to work flexible hours. - Quick learner and ability to motivate self. - Proven working experience as a guest relation Executive. - Confidently able to present to clients. - Hands-on experience in using visitor management software and MS office. - Strong team player within a customer service team environment. Responsibilities Key Operations delivery - Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client. - Site personnel are notified of guest's arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor. - Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders. - Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures. - Ensure Accenture specific processes/manuals is followed. - Visitor admission is properly authorized. - Maintained visitor log book and book taxis if required - Assisting with special needs for visitors with disabilities. - Ensuring basic cleanliness of lobby, lifts and public area. - Ensure the laptop details are scanned and check for Govt. ID's. - Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix. - Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival. - Client safety and security protocols are followed. - Daily reconciliation & shredding of daily badges. - Participate in Emergency Evacuation procedures including crisis management and business continuity.

  • Guest Relations Executive

    5 days ago

    India goSTOPS Full time

    Job Title: Guest Relations Executive / Senior Guest Relations Executive Location: Goa We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our...

  • Guest relations executive

    4 weeks ago

    India GoSTOPS Full time

    Job Title: Guest Relations Executive / Senior Guest Relations ExecutiveLocation: Kasol / Himachal Pradesh We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at go STOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest...

  • Guest Relation Executive

    3 weeks ago

    Mumbai, India 3 Qubes Full time

    Job Description Company Description We suggest you enter company details here. Role Description This is a full-time, on-site role located in Mumbai for a Guest Relation Executive. The Guest Relation Executive will be responsible for handling guest relations, managing reception duties, and providing excellent customer service. Daily tasks include greeting and...

  • Guest Relation Executive

    1 week ago

    Chennai, Tamil Nadu, India Brigade Group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Were Hiring Guest Relations Executive (GRE) | ChennaiLocation: Perumbakkam, ChennaiDepartment: Guest Relations / Front OfficeWork Type: Full-time | On-siteExperience: 04 years preferredWork Schedule:Mandatory working on Saturdays and SundaysRotational week off during weekdaysRole & responsibilitiesWere looking for a Guest Relations Executive (GRE) who is...

  • Guest Relations Executive

    4 weeks ago

    Bardez, Goa, India, IN Grand Mercure Goa Candolim Full time

    Role Description The Guest Relation Executive will be responsible for welcoming guests, managing check-ins and check-outs, and addressing guest inquiries and complaints. The role also involves providing information about the hotel’s services and surroundings, coordinating with other hotel staff to ensure guest satisfaction, and promoting hotel facilities...

  • Guest Relations Executive

    4 weeks ago

    Himachal Pradesh, India, India goSTOPS Full time

    Job Title: Guest Relations Executive / Senior Guest Relations ExecutiveLocation: Kasol / Himachal Pradesh We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest...

  • Guest Relations Executive

    4 weeks ago

    Goa, India, India Rainforest Luxury Villas Full time

    A leading Villa Management Company is looking to hire a Guest Relations Executive.Candidates should be organized, as well as proactive and communicate well. Experience in hospitality will be an added advantage.Key responsibilities: Greet and assist guests during arrivals, departures, and throughout their stay.Handle guest inquiries, requests, and complaints...

  • Guest Relations Executive

    16 hours ago

    Chennai, Tamil Nadu, India Wonderla Holidays Ltd Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Skills:-Excellent communication and interpersonal skills.Strong leadership ability with experience in managing guest-facing teams.Customer-first mindset with excellent conflict resolution and problem-solving skills.Ability to multitask and remain calm under pressure in a fast-paced environment.Hands-on experience in guest feedback management (NPS, online...

  • Guest Relation Executive

    16 hours ago

    Chennai, Tamil Nadu, India Wonderla Holidays Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesSet up and lead Guest Relations operations for Wonderla Chennai (new park launch).Design and implement SOPs and service processes to establish best-in-class guest experience standards.Greet and engage guests, ensuring smooth entry and personalized attention throughout their visit.Address and resolve guest concerns related to rides,...

  • Guest Relation Executive

    3 days ago

    Injambakkam, Chennai, Tamil Nadu, India VGP Heritage Full time

    **Job Summary**: The Guest Relation Executive (GRE) is responsible for ensuring a warm welcome and smooth experience for all guests. The role focuses on providing excellent customer service, handling guest inquiries, resolving complaints efficiently, and maintaining a positive brand image. **Key Responsibilities**: - Greet guests upon arrival with a...