Customer Presales Lead

Customer Presales Lead is a Senior Techno-Business Role in Global Presales Excellence Centre (GPEC), with focus on creating optimised techno-commercial solutions for responding to customer RFxs and Unsolicited Proposals leading to winning deals. This role is dedicated to a Customer Unit or group of Customer Units within a Market Area, which enables building customer knowledge and relationships over longer team leading to efficiency in proposal creation.

What will you do :

• Act as a E2E CU responsible and interface with MA CU CSS Heads, Core 3, Client Sales Leads, Domain Sales Manager and Price Manager community in respective Market Area
• Lead virtual teams to handle all the requests (RFx / Unsolicited) in BCSS multi application domain, multi opco, HID opportunities for respective Market Area. It will require breaking complex solutions into smaller segments, assign it to respective domain experts and stitch all the segments together to deliver a comprehensive solution
• Agreement on yearly forecasts with Market Area
• Securing funnel information from Customer Units and working with teams in GPEC to ensure readiness to handle the opportunities
• Acts as 1st Level escalation for all requests from Market Area
• Industrialization of cross-SA techno commercial assets and knowledge sharing across the Sales community
• Quality Assurance for all proposals to that particular Market Area
• Provides continuity and build knowledge around customer and regional uniqueness and cater to that during proposals
• Pro-actively engage CSS Customer Unit teams in Market Areas to make sure they are aware of the competencies in GPEC & take feedback from them on improvement areas.
• Develop techno-commercial understanding for Ericsson products and Services.
• Contribute to End-End Optimization of requests.
• Maintain knowledge of key competitor's portfolio.
• Represent GPEC in CU / Operation meetings and present key insights from the CU in the monthly / quarterly governance

3 Qualifications and Experience Requirements

• 14-20 years of relevant experience, with at least last 4-5 years in pre-sales.
• University degree in Engineering/ICT. Higher university such as an MBA considered a merit.
• Deep experience and skills in multiple technical domains in BCSS (Packet Core / Cloud / COS & UDM / NM / BSS)
• Experience of working as a lead or overall Solution Architect in a complex customer solution in pre-sales or delivery phase.
• Creative in terms of ability to see and make things in a new or different way, capability of developing inspiration, innovation or insight.
• Strong interpersonal skills, ability to interface with all levels of the organization and establish effective relationship within Ericsson.
• Strong leadership capability to be able to lead virtual teams, empower the team, lead towards maximum possible optimization in the proposal and command respect from the team.
• The candidate must have excellent communication skills, written and verbal both.

About this opportunity:

Step into a challenging role with Ericsson as part of our Technical and Solution Sales Support team, where you'll be tasked with combining your sharp technical acumen and sales strategy to bolster our presence and impact within the telecommunications sphere. As a trusted ally to our Key Account Management (KAM) domain, you will assist with pre-sales, design, and delivery of custom solutions tailored to our customers' needs. Your keen insights will help us secure our reputation as a key global thought leader in technological innovation and will ensure that our RandD organization benefits from your dialogue with customers. This position is equally pertinent for those with expertise in MA Domains, BAs, and Key Account CTOs in the CUs.

What you will do:

• Position Ericsson as a thought and technology leader, correlating the customer's vision to Ericsson's offerings.
• Provide technical sales support expertise by facilitating profound technical discussions with clients to delve into their requirements and to model appropriate solutions.
• Offer valued sales support for specific deals through your ability to strategize, manage diverse internal and client workshops, and keenly assess the prevailing market dynamics.
• Actively contribute to knowledge sharing by disseminating best practices within your sphere of influence.

The skills you bring:

• value argumentation.
• Requirements Management.
• Business Case Analysis.
• Customer Solution Design.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Gurgaon

Req ID: 772203