Manager , Sales Operations

Reports To: Head of Sales

Location : Navi Mumbai

Employment Type : Full-time

Joining : Immediate

Experience : 5-6 years

Role Summary:

The Sr. Sales Coordinator will support the sales and business development team in managing

customer accounts, coordinating project proposals, preparing quotations, and ensuring smooth

communication between clients, operations, and logistics teams. The role is key to ensuring timely

order execution, accurate documentation, and excellent client service in the refrigeration and cold

chain logistics segment.

Key Responsibilities:

• Sales Coordination & Support :

• Assist the sales team in preparing and following up on quotations, tenders, and project
  
  proposals for cold rooms, reefer trucks, and refrigeration systems.

• Coordinate with technical, procurement, and operations teams to ensure feasibility, pricing
  
  accuracy, and delivery timelines.

• Track project status, from lead generation to installation or dispatch, ensuring timely
  
  communication to all stakeholders.

• Maintain an organized database of client interactions, quotations, and sales documentation
  
  in CRM or ERP systems.

• Order Processing & Documentation:

• Process customer purchase orders and coordinate with the logistics and finance teams for
  
  billing, invoicing, and dispatch.

• Prepare and maintain sales reports, order trackers, and monthly performance dashboards.

• Ensure all documentation (such as POs, service contracts, and AMC agreements) is accurate
  
  and complete.

• Sales Planning & Forecasting

• Develop and maintain dashboards, KPIs, and sales performance reports.

• Drive monthly, quarterly, and annual sales forecasting processes.

• Analyze regional and product-wise sales trends to support leadership decision-making.

• Evaluate pipeline health and conversion ratios using CRM insights.

• Customer Relationship & Support

• Handle client inquiries, provide updates on order and delivery status, and ensure timely
  
  after-sales coordination.

• Support account managers in managing key customer relationships, particularly for B2B
  
  clients (e.g., food processors, pharma distributors, logistics companies).

• Coordinate after-sales service calls or warranty support in collaboration with the service
  
  department.

• Internal Coordination & Administration

• Schedule sales meetings, prepare meeting minutes, and circulate follow-up action points.

• Coordinate marketing activities such as trade shows, product demos, and client visits.

• Support management in compiling sales forecasts, pipeline updates, and performance
  
  reviews.

Qualifications Skills:

• 5-6 years of experience in sales coordination or inside sales, preferably in HVAC, refrigeration, or cold chain logistics industries.

• Bachelor s degree in Business Administration, Marketing, Mechanical / Electrical Engineering, or a related field.

• Strong communication and interpersonal skills with a customer-first mindset.

• Proficient in MS Excel, PowerPoint, Tally ERP.

• Ability to multitask and manage deadlines in a fast-paced technical sales environment.

Key Competencies:

• Strong organizational and coordination abilities.

• Attention to detail and data accuracy.

• Proactive problem-solving and follow-up skills.

• Technical aptitude to understand refrigeration and cold chain solutions.

• Collaboration and teamwork.

Performance Indicators (KPIs):

• Timely quotation turnaround rate.

• Accuracy of order and documentation processing.

• Sales team satisfaction / internal coordination effectiveness.

• Customer follow-up and response time.

• Contribution to sales pipeline conversion rate.

Company at a Glance

Founded in February 2013 and based in Rabale, Navi Mumbai, TESSOL is a focused player in the refrigeration cold-chain space in India. The company s core mission is to design, manufacture and service cold-chain solutions that serve perishable-goods industries such as dairy, seafood, ice cream, frozen-food, poultry and last-mile delivery. Still growing, the company has built a reputation for innovative, technically-oriented solutions in a high

demand and fast-evolving sector.

What Makes TESSOL distinctive

• End-to-end cold-chain manufacturing logistics: TESSOL offers everything from insulated delivery bags and gel-packs to refrigerated vans, blast-freezer systems and cold rooms. TESSOL is the only company in India offering solutions across the value chain.

• Sustainability efficiency focus: By developing low-fuel, high-efficiency refrigeration systems, and serving perishable supply-chains, TESSOL positions itself at the intersection of food-tech, logistics and green engineering.

• Mid-sized growth environment: With a relatively lean team and agile structure, the company offers opportunities for hands-on contribution and learning across functions.

Why Join TESSOL

• Impactful work: You ll be part of a business that supports critical supply-chains (fresh food, pharma, logistics) and helps reduce waste and improve shelf-life in India s growing cold-chain market.

• Technical exposure: For candidates interested in refrigeration, logistics operations, product engineering, or field coordination, TESSOL provides a strong platform to learn both product and service sides.

• Growth opportunity: Being a smaller, focussed company means roles are less siloed you can take initiative, cross-functional interaction is likely, and you can influence outcomes.