Hiring For International Email and Chat Process
4 days ago
Greetings from IntouchCX
We are currently Hiring for International Non Voice Process - Email & Chat Support
Customer Service Associate
Immediate joiner required
Contact Details:
HR : DEEPIKA E
Mobile number :
Email:
The role of Customer Support Associate (CSA), will be responsible for:
Answering player support queries via Email and chat
Troubleshooting game issues via Email and chat
Answering player queries about features and functionalities of the clients service offerings
Answering questions regarding game issues and making recommendations
Escalate product related issues to internal teams & close loop
Going the extra mile to engage with players by solving their issues and ensuring satisfaction
Requirements:-
An obligation to deliver exceptional customer service
Receive inbound emails and Discord messages to gather and verify required information and do utmost within their power to solve issues submitted
Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions
Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.
Critical Skills:-
Excellent written communication skills - ability to write accurately, using proper grammar, and sentence structure.
Ability to show high emotional intelligence by remaining calm under pressure while solving the players concerns
Ability to use information provided by clients to tailor responses and actions to meet the clients specific needs
Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.
Educational/Work Experience and Requirements
Must have minimum 6 months experience in international process.
Must successfully pass a background check
High school diploma or equivalent required
Post secondary degree is a plus
Benefits:-
An attractive compensation package with performance-based incentives
Incredible learning and growth opportunities
Outstanding rewards and recognition program & employee engagement activities
Free Food and Transport while working on-site
Medical Insurance
Interested Candidates can contact to HR DEEPIKA)
or
you can send your CV to
Immediate joiners only
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