Hiring For International Email and Chat Process

4 days ago

Bengaluru, Karnataka, India IntouchCX Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Greetings from IntouchCX

We are currently Hiring for International Non Voice Process - Email & Chat Support

Customer Service Associate

Immediate joiner required

Contact Details:

HR : DEEPIKA E

Mobile number :

Email:

The role of Customer Support Associate (CSA), will be responsible for:

Answering player support queries via Email and chat

Troubleshooting game issues via Email and chat

Answering player queries about features and functionalities of the clients service offerings

Answering questions regarding game issues and making recommendations

Escalate product related issues to internal teams & close loop

Going the extra mile to engage with players by solving their issues and ensuring satisfaction

Requirements:-

An obligation to deliver exceptional customer service

Receive inbound emails and Discord messages to gather and verify required information and do utmost within their power to solve issues submitted

Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions

Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.

Critical Skills:-

Excellent written communication skills - ability to write accurately, using proper grammar, and sentence structure.

Ability to show high emotional intelligence by remaining calm under pressure while solving the players concerns

Ability to use information provided by clients to tailor responses and actions to meet the clients specific needs

Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.

Educational/Work Experience and Requirements

Must have minimum 6 months experience in international process.

Must successfully pass a background check

High school diploma or equivalent required

Post secondary degree is a plus

Benefits:-

An attractive compensation package with performance-based incentives

Incredible learning and growth opportunities

Outstanding rewards and recognition program & employee engagement activities

Free Food and Transport while working on-site

Medical Insurance

Interested Candidates can contact to HR DEEPIKA)

or

you can send your CV to

Immediate joiners only

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