Customer Success Manager

4 days ago

Noida, Uttar Pradesh, India REALCODERZ Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Customer Success Manager

Company:
RealCoderz
Location:
Noida
Experience:
2-4 Years

About RealCoderz:

Realcoderz is revolutionizing physical security with an AI-powered platform for surveillance and operational intelligence. We transform standard CCTV systems into proactive tools that enhance safety and efficiency for clients in key sectors like education, manufacturing, corporates ,hospitality, and retail.

Job Responsibilities

  • Own POC and post-sales for a portfolio; drive onboarding → adoption → renewal → expansion.
  • Run deployments for camera-based classroom/lab/gate attendance; coordinate with IT/Networks & partners.
  • Define success plans (accuracy, SLAs), train admins/faculty/ops, and publish how-to docs.
  • Lead QBRs/MBRs; show value (accuracy, exception reduction, audit readiness).
  • Be the VoC: log product requests; close the loop with Product/Engineering.

Job Requirements

  • 2–4 years
    in CSM/Account Management for SaaS or Video/IoT/AI.
  • Comfortable with CCTV basics (RTSP, ONVIF, PoE, NVR/VMS), SSO/REST APIs, and data/reporting.
  • Strong stakeholder management and executive communication.
  • Process- and metrics-oriented; startup pace.

Nice-to-have:
Education/manufacturing domain, India/GCC exposure, Hindi (India); Arabic a plus; familiarity with SOC 2/ISO 27001 and GDPR/DPDP.

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