Junior Customer Support Representative

2 weeks ago

Ahmedabad, Gujarat, India Hitech Digital Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Description

Job Title: Junior Customer Support Representative

Location: Office-Based (Ahmedabad, India)

About Us

Hitech is a leading provider of Engineering, BIM, and Business Process Solutions, supporting global clients through delivery centers in India and offices in the USA, UK, and other regions. With a 1,200+ member team, Hitech delivers domain-driven, technology-enabled solutions that help clients optimize operations and achieve measurable outcomes.

As part of our growing BPM vertical, we are looking for a Junior Customer Support Representative to work on a menu data verification project for one of our clients. This is a full-time, office-based opportunity in Ahmedabad.

Position Summary

Were seeking a detail-oriented and proactive individual with strong internet research and MS Excel skills. The role involves verifying menu details from source links, updating records, maintaining accuracy, and ensuring data integrity in line with client specifications. The candidate should be meticulous, adaptable, and ready to work in a fast-paced environment with immediate availability.

Key Responsibilities

  • Verify menu details through source menu links as per client requirements.
  • Compare existing menu data with source menus to identify updates, additions, or deletions.
  • Deliver accurate outputs in the client-specified format.
  • Perform self-quality checks on processed data to ensure accuracy.
  • Implement updates and feedback shared by the client in ongoing work.
  • Submit daily reports on the number of menus verified to the supervisor.

Qualifications & Experience

  • Minimum 1 year of relevant experience (preferably in BPM/data verification/research projects).
  • Graduate in any discipline.
  • Proficiency in MS Excel and internet-based research.
  • Typing speed of at least 35 words per minute (net).
  • Strong comprehension skills with a proactive and meticulous approach.
  • Quick learner with the ability to work independently and meet deadlines.
  • Local candidate from Ahmedabad, ready to join immediately.

What We Offer

  • Competitive compensation package aligned with experience
  • Performance-based bonus and flexible benefits
  • Exposure to global clients and cross-functional collaboration
  • Supportive, learning-driven work culture
  • Co-funded professional development aligned with your career growth

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