Customer Technical Support

19 hours ago

Ahmedabad, Gujarat, India PortPro - Asia Full time ₹ 2,00,000 - ₹ 6,00,000 per year

As a Technical Support Specialist or Technical Support Representative in the Customer Support department at PortPro, you will play a vital role in providing exceptional customer support to both internal staff and external stakeholders. Your responsibilities will include responding to inbound chats, emails, and inquiries from customers and 3rd Party Vendors. You will serve as a point of escalation within the support team to troubleshoot and diagnose complex technical software issues related to PortPro's API, container tracking, myApps connections, and 3rd party integration features. Key Responsibilities: - Provide exceptional customer support assistance through inbound chats, emails, and inquiries - Troubleshoot and diagnose steps to reproduce complex technical software issues - Manage ticket queue of various complexity according to the department's SLAs - Interpret and draft technical documentation - Assist in developing internal support training materials and playbooks for complex ticket troubleshooting processes - Understand API design, integration, and testing - Familiarity with http protocol and Json format handling - Experience in testing and debugging software errors Qualifications Required: - Experience with ticketing systems and supporting US customers - SaaS support experience - Good business communication skills, both verbal and written Joining PortPro's team will not only allow you to be part of the forefront of the drayage industry but also contribute significantly to optimizing supply chains and making them more efficient. Your work will have a positive impact on society as a whole.,

  • Technical Support Advisor

    1 week ago

    Ahmedabad, Gujarat, India Aditi Tracking Support Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job DescriptionTechnical support advisor (GPS Tracking & Fleet Management)Position: Technical support advisorIndustry: GPS Tracking & Fleet ManagementLocation: Ahmedabad , Makrba,Prahlad nagarExperience: 2 to 4 YearsEmployment Type: Full-timeJob Overview:We are looking for a Customer Technical Advisor to provide expert guidance and support to clients...

  • Technical Support Advisor

    1 week ago

    Ahmedabad, Gujarat, India Aditi Tracking Support pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job descriptionJob DescriptionTechnical support advisor (GPS Tracking & Fleet Management)Position: Technical support advisorIndustry: GPS Tracking & Fleet ManagementLocation: Ahmedabad , Makrba,Prahlad nagarExperience: 2 to 4 YearsEmployment Type: Full-timeJob Overview:We are looking for a Customer Technical Advisor to provide expert guidance and support to...

  • Technical Support Engineer

    16 hours ago

    Ahmedabad, Gujarat, India People and Culture Club Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionAt People and Culture Club, we believe that when people grow, organizations thrive. We help companies become truly people-centric by building purpose-driven, high-performing, and inclusive workplaces. With over 15 years of expertise in HR strategy, culture design, and talent alignment, we partner with organizations to turn their people...

  • Technical Support Executive

    19 hours ago

    Ahmedabad, Gujarat, India Litera Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Join Our Team at Litera: Where Legal Technology Meets Excellence Litera has been at the forefront of legal technology innovation for over 25 years, crafting legal software to amplify impact and maximize efficiency. Developed by the best legal minds in the industry, our comprehensive suite of integrated legal tools is both powerful and...

  • Sr. Technical Support Engineer – IT Technical Support

    1 week ago

    Ahmedabad, Gujarat, India Advantmed Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Title:Sr. Technical Support Engineer – IT Technical SupportLocation:Gandhinagar/Ahmedabad, GujaratShift:RotationalJob Description:Job Summary:Sr. Technical Support Engineer acts as Level 2 support staff in the IT SD Support escalation matrix. As aSr. TSE Engineer, you should have a solid technical background with Microsoft products and...

  • Customer Support Executive

    12 hours ago

    Ahmedabad, Gujarat, India Protouch Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionProtouch provides simplified, handy, and fuss-free solutions to complex professional treatments. Protouch has launched India's first LED Hair Growth Therapy Comb along with ultra-concentrated Biotin & Collagen Hair Growth Drops. This duo offers a luxury hair treatment experience in the comfort of your own home. More information can be...

  • Technical Support Representative

    6 days ago

    Ahmedabad, Gujarat, India Orange Technolab.pvt. Full time ₹ 1,50,000 - ₹ 2,00,000 per year

    Job Summary:We are looking for a motivated and enthusiastic Technical Support Executive (Fresher) to join our support team. In this role, you will be responsible for assisting customers via email and phone, resolving basic technical issues, and ensuring a positive customer experience. This is a great opportunity to kickstart your career in IT and support...

  • Customer Support Executive

    3 days ago

    Ahmedabad, Gujarat, India Travel O'Clock Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionWelcome to Travel O'Clock, your one-stop shop for comprehensive travel solutions. We provide corporate incentive tours (MICE), professional travel management, visa expertise, and customized leisure travel. Our services cater to corporate and individual clients, creating seamless, personalized travel experiences. Whether for business trips,...

  • Customer Support Engineer

    1 week ago

    Ahmedabad, Gujarat, India TIGI HR Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position: Technical Support Engineer (Ahmedabad | WFO)Experience: 2–4 YearsWe're looking for a proactive and technically skilledCustomer Experience Engineerto join our team in Ahmedabad. The ideal candidate will provide application support, troubleshoot technical issues, and ensure timely resolution via ITSM/ticketing systems — all while meeting customer...

  • Customer Support Executive

    2 weeks ago

    Ahmedabad, Gujarat, India Zybra Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionZybra is an automated accounting application for businesses. The company's mission is to help business owners save time in their business finances & accounts by providing a powerful, automated, & integrated platform and to create a thriving ecosystem connecting all stakeholders.Role DescriptionThis is a full-time, on-site role in Ahmedabad...