Customer Technical Support

6 hours ago


Ahmedabad, Gujarat, India PortPro - Asia Full time ₹ 2,00,000 - ₹ 6,00,000 per year

As a Technical Support Specialist or Technical Support Representative in the Customer Support department at PortPro, you will play a vital role in providing exceptional customer support to both internal staff and external stakeholders. Your responsibilities will include responding to inbound chats, emails, and inquiries from customers and 3rd Party Vendors. You will serve as a point of escalation within the support team to troubleshoot and diagnose complex technical software issues related to PortPro's API, container tracking, myApps connections, and 3rd party integration features. Key Responsibilities: - Provide exceptional customer support assistance through inbound chats, emails, and inquiries - Troubleshoot and diagnose steps to reproduce complex technical software issues - Manage ticket queue of various complexity according to the department's SLAs - Interpret and draft technical documentation - Assist in developing internal support training materials and playbooks for complex ticket troubleshooting processes - Understand API design, integration, and testing - Familiarity with http protocol and Json format handling - Experience in testing and debugging software errors Qualifications Required: - Experience with ticketing systems and supporting US customers - SaaS support experience - Good business communication skills, both verbal and written Joining PortPro's team will not only allow you to be part of the forefront of the drayage industry but also contribute significantly to optimizing supply chains and making them more efficient. Your work will have a positive impact on society as a whole.,


  • Customer support

    7 days ago


    Ahmedabad, Gujarat, India HoneyVeda Full time ₹ 2,00,000 - ₹ 5,00,000 per year

    Company DescriptionAt HoneyVeda, we harvest and deliver a variety of mono and multi-floral honeys, including Ajwain Honey, Lychee Honey, and Eucalyptus Honey, through our own beekeeping practices. With the capacity to operate more than 1000 bee colonies across multiple Indian states, we supervise the entire value chain of honey production, ensuring the...


  • Ahmedabad, Gujarat, India People and Culture Club Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionAt People and Culture Club, we believe that when people grow, organizations thrive. We help companies become truly people-centric by building purpose-driven, high-performing, and inclusive workplaces. With over 15 years of expertise in HR strategy, culture design, and talent alignment, we partner with organizations to turn their people...


  • Ahmedabad, Gujarat, India Litera Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Join Our Team at Litera: Where Legal Technology Meets Excellence Litera has been at the forefront of legal technology innovation for over 25 years, crafting legal software to amplify impact and maximize efficiency. Developed by the best legal minds in the industry, our comprehensive suite of integrated legal tools is both powerful and...


  • Ahmedabad, Gujarat, India Praeclarum Tech Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are seeking a highly motivated and skilled Product Support Engineer with strong experience in Linux and Windows environments. The ideal candidate will be responsible for Own end-to-end troubleshooting across Linux and Windows environmentsand provide customer support via email, phone, and live chat. This role requires excellent problem-solving abilities,...


  • Ahmedabad, Gujarat, India Protouch Full time

    Company Description Protouch provides simplified, handy, and fuss-free solutions to complex professional treatments. Protouch has launched India's first LED Hair Growth Therapy Comb along with ultra-concentrated Biotin & Collagen Hair Growth Drops. This duo offers a luxury hair treatment experience in the comfort of your own home. More information can be...


  • Ahmedabad, Gujarat, India Protouch Full time

    Company DescriptionProtouch provides simplified, handy, and fuss-free solutions to complex professional treatments. Protouch has launched India's first LED Hair Growth Therapy Comb along with ultra-concentrated Biotin & Collagen Hair Growth Drops. This duo offers a luxury hair treatment experience in the comfort of your own home. More information can be...


  • Ahmedabad, Gujarat, India Protouch Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionProtouch provides simplified, handy, and fuss-free solutions to complex professional treatments. Protouch has launched India's first LED Hair Growth Therapy Comb along with ultra-concentrated Biotin & Collagen Hair Growth Drops. This duo offers a luxury hair treatment experience in the comfort of your own home. More information can be...


  • Ahmedabad, Gujarat, India Orange Technolab.pvt. Full time ₹ 1,50,000 - ₹ 2,00,000 per year

    Job Summary:We are looking for a motivated and enthusiastic Technical Support Executive (Fresher) to join our support team. In this role, you will be responsible for assisting customers via email and phone, resolving basic technical issues, and ensuring a positive customer experience. This is a great opportunity to kickstart your career in IT and support...


  • Ahmedabad, Gujarat, India Tech Holding Full time

    Job DescriptionAbout us:Working at Tech Holding isn&apost just a job, it&aposs an opportunity to be a part of something bigger. We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients. Our founders and team members have industry experience and have held senior...


  • Ahmedabad, Gujarat, India Bergen Systems Pvt Ltd Full time

    Company DescriptionBergen Systems Pvt Ltd provides robust, innovative, and durable solutions for the electronics industry in India. With a focus on PCB Assembly Equipment, Wire Processing Equipment, and Semiconductor Packaging Equipment, Bergen Systems has become a key supplier for industry leaders in India. For over 30 years, Bergen Systems has set...