Customer Support Executive

5 hours ago

Ahmedabad, Gujarat, India Protouch Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Company Description

Protouch provides simplified, handy, and fuss-free solutions to complex professional treatments. Protouch has launched India's first LED Hair Growth Therapy Comb along with ultra-concentrated Biotin & Collagen Hair Growth Drops. This duo offers a luxury hair treatment experience in the comfort of your own home. More information can be found at

Role Description

This is a full-time on-site role for a Customer Support Executive located in Ahmedabad. The Customer Support Executive will handle day-to-day customer inquiries, provide online support, ensure customer satisfaction, and offer technical support. This role involves resolving customer issues, and also follow up with customers on abandoned carts to maximize conversions. offering product information, and guiding customers through the usage of Protouch products.

Qualifications

  • Customer Support, Customer Service, and Customer Satisfaction skills
  • Minimum 1–2 years of experience in Customer Support / Customer Service / Technical Support
  • Experience in Online Support and Technical Support
  • Excellent communication and interpersonal skills
  • Ability to handle multiple customer inquiries efficiently
  • Proficiency with customer support software or CRM tools is a plus
  • Previous experience in a relevant role or industry is advantageous
  • Bachelor's degree in any field or equivalent experience

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