Customer Support Executive

2 days ago

Ahmedabad, Gujarat, India Simply Vyapar Apps Private Limited Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Job Title: Customer Support Executive - Ahmedabad

Summary:

We are seeking a dynamic and experienced Customer Support Executive to join our team in Ahmedabad. The ideal candidate will have 1-3 years of experience in a customer support role and will be responsible for providing exceptional customer service to our clients. This position requires excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.

Roles and Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product information and support to customers via phone, email, and chat
  • Collaborate with other team members to ensure customer needs are met
  • Maintain accurate records of customer interactions and transactions
  • Identify and escalate priority issues to the appropriate team members
  • Assist with customer feedback and suggest improvements to enhance the customer experience
  • Stay up-to-date on product knowledge and company policies

Qualifications:

  • Bachelor's degree in Business Administration or related field
  • 1-3 years of experience in a customer support role
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Ability to work in a fast-paced environment and multitask effectively
  • Proficiency in Microsoft Office and CRM software
  • Knowledge of customer service best practices

If you are a customer-focused professional with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity to join our team in Ahmedabad.

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