Customer Support Engineer

10 hours ago


Ahmedabad, Gujarat, India TIGI HR Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Position: Technical Support Engineer (Ahmedabad | WFO)

Experience: 2–4 Years

We're looking for a proactive and technically skilled
Customer Experience Engineer
to join our team in Ahmedabad. The ideal candidate will provide application support, troubleshoot technical issues, and ensure timely resolution via ITSM/ticketing systems — all while meeting customer SLAs and satisfaction goals.

Key Responsibilities:

  • Provide technical support and issue resolution
  • Handle tickets via ITSM and meet SLA targets
  • Troubleshoot using Linux, networking, and virtual environments
  • Maintain documentation and RCA reports
  • Ensure a collaborative team environment

Skills Required:

  • Application support experience
  • Proficiency in Linux, Networking, and basic DB knowledge
  • Strong communication and problem-solving skills
  • Positive, customer-first attitude

Nice to Have:

  • RedHat / DB / Microsoft Admin Certifications
  • Experience with SLA, escalations, and time-series databases.

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