Customer Support Engineer
10 hours ago
Position: Technical Support Engineer (Ahmedabad | WFO)
Experience: 2–4 Years
We're looking for a proactive and technically skilled
Customer Experience Engineer
to join our team in Ahmedabad. The ideal candidate will provide application support, troubleshoot technical issues, and ensure timely resolution via ITSM/ticketing systems — all while meeting customer SLAs and satisfaction goals.
Key Responsibilities:
- Provide technical support and issue resolution
- Handle tickets via ITSM and meet SLA targets
- Troubleshoot using Linux, networking, and virtual environments
- Maintain documentation and RCA reports
- Ensure a collaborative team environment
Skills Required:
- Application support experience
- Proficiency in Linux, Networking, and basic DB knowledge
- Strong communication and problem-solving skills
- Positive, customer-first attitude
Nice to Have:
- RedHat / DB / Microsoft Admin Certifications
- Experience with SLA, escalations, and time-series databases.
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