Technical Service Representative

Job Description
POSITION SUMMARY:
The Senior Sales Technician is responsible together with the sales manager for growing the sales and margin for the region and customers under his/her responsibility. Working close with both Sales, R&D and the customers.

Responsibilities
ESSENTIAL FUNCTIONS:

• Conduct trials at new/existing clients and propose the right coating solutions as per their production system.
• Ensures customer quality and service expectations are met.
• Supports customers with trouble-shooting, general technical support and process development.
• Eliminates or reduces customer complaints.
• Helps increase volume growth.
• Communicates extended product knowledge in wood technology.
• Attends coatings seminars and trade shows pertinent to sales/marketing.
• Maintains contact with laboratory on current technical issues.
• Assists with equipment installation and various line or equipment modifications/adjustments.
• Conducts technical training seminars at customers' facilities.
• Evaluates product complaints and decides the best way to resolve problems.
• Assists customers in preparing paint specifications to meet product applications.
• Troubleshoots on-line technical problems such as correcting batches and formulation of products.
• Advises customers of product line changes and improvements.
• Maintains expertise in product finishes equipment use and surface preparation.
• Assists customers with product inventory control/re-ordering.
• Trains customers on product knowledge and application methods.
• Assists Area Sales Managers by preparing samples, panels, etc. for presentations.
• Maintains customer technical service issues on file for follow-up.
• Other duties as assigned.
• Product development, possibly with the technical departments of the Group.
• The perception of the interests of the company at trade shows.
• Regular exchange of ideas with Group companies.
• Domestic and Foreign Missions, as arranged by the supervisor.

POSITION CHALLENGES:

• Execute the Product Finishes business strategy.
• Grow share of industrial coatings in Region.
• Identify new product opportunities.

Qualifications
Formal Education:

• Higher level education in a related field

Knowledge & Experience:

• Minimum of 8-10 years of experience in the Industrial wood coatings market or related Segments.
• Technical support experience to major accounts (including UV-lines) in the coatings sectors
• Good basic knowledge of coatings technology and curing processes

About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being

Career … with opportunities to learn, develop new skills and grow your contribution

Connection … with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your
Possible
Eligibility to Work

You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

Equal Opportunity Employer

An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.