Customer Service Representative
12 hours ago
Company Description
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Role Description
This is a full-time on-site role for a Customer Service Representative located in Bengaluru. The Customer Service Representative will be responsible for handling customer inquiries, complaints, and feedback. Daily tasks include providing excellent customer support, ensuring high levels of customer satisfaction, managing customer interactions via phone, email, and chat, and maintaining detailed records of customer interactions and transactions. The role also involves identifying and assessing customer needs to achieve better service and customer experience.
Qualifications
- Customer Support, Customer Satisfaction, and Customer Service skills
- Experience in Customer Experience and as Customer Service Representatives
- Excellent communication and interpersonal skills
- Ability to handle high-pressure situations and resolve conflicts professionally
- Proficiency with customer relationship management (CRM) software
- Problem-solving skills and attention to detail
- Flexibility to work in shifts, including weekends and holidays
- High school diploma or equivalent; a bachelor's degree is a plus
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