Technical Support Representative

4 days ago


Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000

Service Desk Professional

We're seeking a skilled and customer-focused Service Desk representative to join our team. This is an exciting opportunity to work with cutting-edge technology and provide exceptional technical support to our clients.

The role involves:

  • Troubleshooting and resolving issues related to VPN connectivity, Microsoft Office 365, driver installations, Active Directory, basic networking, and operating systems.
  • Utilizing ticketing tools such as ServiceNow or Remedy to log and manage incidents.
  • Ensuring timely resolution of issues while maintaining high customer satisfaction.
  • Demonstrating strong problem-solving skills and taking ownership of customer issues.
  • Maintaining accurate documentation of customer interactions and technical issues.

To succeed in this role, you'll need:

  • Excellent verbal and written communication skills.
  • Strong analytical and troubleshooting abilities.
  • A good understanding of operating systems and basic networking concepts.
  • Familiarity with productivity tools like Microsoft Office Suite.

Prior experience in a voice-based service desk or technical support role is a plus. We're looking for someone who is passionate about delivering exceptional customer service and has the skills to back it up.



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