Customer Support Representative

24 hours ago

Bengaluru, Karnataka, India Infologia Technologies Full time ₹ 15,000 - ₹ 22,000 per year

Job Title: Customer Support Representative (CSR)

Company: Infologia Technologies

Job Type: Full-time

Salary: ₹15,000 – ₹22,000 (Take Home)

Job Summary:

We are looking for dynamic and customer-focused Customer Support Representatives (CSR) to join our call center team at Infologia Technologies. As a CSR, you will play a key role in delivering exceptional service, qualifying customers based on specific requirements, and ensuring a high level of satisfaction.

This role requires excellent communication skills, problem-solving abilities, and a passion for customer care in a fast-paced, target-driven environment.

Key Responsibilities:

  • Customer Qualification: Engage with customers to understand and qualify them as per client requirements.
  • Process Adherence: Follow standard operating procedures while maintaining service quality and compliance.
  • Issue Resolution: Provide accurate information and effective solutions to customer inquiries.
  • Documentation: Maintain clear and accurate logs of all customer interactions and follow-ups.
  • Performance Goals: Meet or exceed performance targets such as call handling time, resolution rate, and customer satisfaction scores.

Required Skills:

  • Communication: Excellent verbal and written communication skills in English.
  • Customer Service: Strong customer focus with the ability to handle a wide range of inquiries.
  • Problem Solving: Analytical mindset to quickly understand and address customer needs.
  • Technical Proficiency: Basic computer knowledge including CRM and call center software.
  • Time Management: Ability to work efficiently in a high-volume, fast-paced environment.

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