Customer support

2 weeks ago


Bengaluru, Karnataka, India Inspiration Manpower Consultancy Full time ₹ 1,50,000 - ₹ 2,00,000 per year

Job description

Job Title: Senior Customer Service Representative

Location: Bangalore

Department: Customer Service

Reports To: Customer Service Manager

Job Type: Full Time.

Job Summary:

We are seeking a highly motivated and experienced Senior Customer Service Representative to join our team. In this role, you will handle complex customer issues, mentor junior representatives, and support the day-to-day operations of the customer service department. The ideal candidate is proactive, empathetic, and has strong problem-solving and communication skills.

Key Responsibilities:

  • Provide high-level support to customers through various channels phone, email, chat, etc.
  • Resolve escalated customer complaints and issues efficiently and professionally.
  • Assist in developing customer service policies and procedures to enhance customer satisfaction.
  • Mentor and support junior customer service staff, offering guidance and training as needed.
  • Monitor and analyze customer feedback and service metrics to identify areas for improvement.
  • Maintain accurate records of customer interactions and transactions in CRM systems.
  • Participate in process improvement initiatives and recommend solutions for operational efficiency.
  • Assist with onboarding and training of new customer service team members.
  • Stay updated on product knowledge, industry trends, and best practices in customer service.

Contact Point :

Sonali

Vaishnavi

Jeevitha

Roshni

Pallavi

Navya

Aditya

Mallik

Jaffer


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