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Customer support
2 weeks ago
Job description
Job Title: Senior Customer Service Representative
Location: Bangalore
Department: Customer Service
Reports To: Customer Service Manager
Job Type: Full Time.
Job Summary:
We are seeking a highly motivated and experienced Senior Customer Service Representative to join our team. In this role, you will handle complex customer issues, mentor junior representatives, and support the day-to-day operations of the customer service department. The ideal candidate is proactive, empathetic, and has strong problem-solving and communication skills.
Key Responsibilities:
- Provide high-level support to customers through various channels phone, email, chat, etc.
- Resolve escalated customer complaints and issues efficiently and professionally.
- Assist in developing customer service policies and procedures to enhance customer satisfaction.
- Mentor and support junior customer service staff, offering guidance and training as needed.
- Monitor and analyze customer feedback and service metrics to identify areas for improvement.
- Maintain accurate records of customer interactions and transactions in CRM systems.
- Participate in process improvement initiatives and recommend solutions for operational efficiency.
- Assist with onboarding and training of new customer service team members.
- Stay updated on product knowledge, industry trends, and best practices in customer service.
Contact Point :
Sonali
Vaishnavi
Jeevitha
Roshni
Pallavi
Navya
Aditya
Mallik
Jaffer
