Technical Service Representative
1 day ago
Job Description:
- We are seeking a highly skilled Technical Service Representative to provide exceptional support to customers worldwide.
- Effective communication with customers to gather information quickly and resolve issues efficiently.
- Clarify customer responsibilities in resolving issues and communicate next steps and status to build confidence.
- Demonstrate advanced troubleshooting skills with a technical understanding of commerce platform concepts and procedures, including online services and billing systems.
- Collaborate with cross-functional teams and foster continuous learning to stay up-to-date with industry developments.
- Proven experience in providing business-critical support to customers via various support channels.
- Demonstrable expertise in troubleshooting and resolving complex technical issues.
- Excellent communication and interpersonal skills to effectively interact with customers and internal stakeholders.
- Opportunity to work with a global team and contribute to the success of our customers.
- Professional growth and development opportunities to enhance your skills and knowledge.
- The ideal candidate will have a strong passion for delivering exceptional customer service and a drive to continuously improve processes.
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