Technical Service Representative

1 day ago

Bengaluru, Karnataka, India beBeeHelpDesk Full time ₹ 6,00,000 - ₹ 10,00,000

Job Title: Help Desk Support

This role is focused on delivering exceptional customer experiences through prompt and professional support across live chat, phone calls, and emails.

The successful candidate will have a passion for customer satisfaction, excellent communication skills, and the ability to deliver outstanding service in a fast-paced environment.

The key responsibilities of this role include:

  • Customer Inquiries: Respond promptly and professionally to customer inquiries via chat, email, and phone.
  • Product Support: Assist customers with product selection, availability checks, order placement, and service scheduling.
  • Troubleshooting: Provide first-level technical support and troubleshoot common issues; escalate complex cases to relevant teams.
  • Record Keeping: Maintain accurate and up-to-date records in CRM/helpdesk systems.
  • KPI Achievement: Achieve individual and team KPIs for customer satisfaction, response times, and resolution rates.
  • Technical Support: Handle queries related to technical support, installations, provisioning, and account management.
  • Transition Support: Support transition or migration activities when customers adopt new products or services.
  • Relationship Building: Build positive relationships with customers and internal stakeholders through clear communication.
  • Collaboration: Collaborate with cross-functional teams to resolve service requests in a timely manner.
  • Workload Management: Use internal tools to track, manage, and report on service requests and workloads.
  • Customer Requirements: Gather and analyse customer requirements to ensure efficient provisioning and service delivery.

  • Technical Service Representative Field Work

    5 days ago

    Bengaluru, Karnataka, India Life Shield Trademart Private Limited Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionLife Shield Trademart Pvt. Ltd. is a leading wholesale trader and importer of Mosquito Traps and Accessories from Mosquito Magnet. Our solutions are designed to effectively control pests like mosquitos and flies, providing long-term and safe solutions for our customers. We offer innovative carbon dioxide-based biting insect traps for...

  • Technical Service Representative Field Work

    5 days ago

    Bengaluru, Karnataka, India Life Shield Trademart Private Limited Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Company Description Life Shield Trademart Pvt. Ltd. is a leading wholesale trader and importer of Mosquito Traps and Accessories from Mosquito Magnet . Our solutions are designed to effectively control pests like mosquitos and flies, providing long-term and safe solutions for our customers. We offer innovative carbon dioxide-based biting insect traps for...

  • Technical Support Representative

    2 days ago

    Bengaluru, Karnataka, India ASV Consulting Services(lenovo client) Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Technical Support RepresentativeLenovo India Pvt. Ltd. is seeking a professional and polite Technical Support Representative to deliver excellent customer service. The role involves answering customer inquiries, troubleshooting product issues, and ensuring a smooth user experience.Responsibilities:Respond promptly to customer inquiries via email, chat, and...

  • Oracle Technical Account Representative

    1 week ago

    Bengaluru, Karnataka, India beBeeTechnicalAccounting Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Title: Technical Account RepresentativeDescription: Oracle is seeking an experienced Technical Account Manager (TAM) to join our team. As a TAM, you will be responsible for managing service delivery activities for customer's diversified set of Oracle Products deployed on Cloud & On-Premises.Key Responsibilities:Manage service delivery activities for...

  • Technical Support Representative

    4 days ago

    Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Service Desk ProfessionalWe're seeking a skilled and customer-focused Service Desk representative to join our team. This is an exciting opportunity to work with cutting-edge technology and provide exceptional technical support to our clients.The role involves:Troubleshooting and resolving issues related to VPN connectivity, Microsoft Office 365, driver...

  • Customer Service Representative

    5 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    This is a full-time on-site role for a Customer Service Representative in Bangalore. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing customer experience by resolving issues effectively. Daily tasks include answering calls, responding to emails,...

  • Customer Service Representative

    5 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    ****Role Descg>riptionThis is a full-time on-site role for a Customer Service Representative in Bangalore. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing customer experience by resolving issues effectively. Daily tasks include answering calls,...

  • Customer Service Representative

    2 weeks ago

    Bengaluru, Karnataka, India beBeeCustomerService Full time

    Customer Service RepresentativeWe are seeking a dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide...

  • Customer Service Representative

    1 week ago

    Bengaluru, Karnataka, India beBeeCustomerCare Full time ₹ 1,00,000 - ₹ 1,50,000

    Job Title: Customer Service RepresentativeAre you looking for a challenging and rewarding role in customer service?We have an exciting opportunity for a Customer Service Representative to join our team!**Job Description:**As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing excellent...

  • Customer Service Representative

    5 days ago

    Bengaluru, Karnataka, India 1path2peace Full time US$ 40,000 - US$ 80,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Service Representative located in Bengaluru. The Customer Service Representative will be responsible for handling customer inquiries, complaints, and feedback. Daily tasks include providing excellent customer support, ensuring high levels of...