Oracle Technical Account Representative
4 days ago
Description: Oracle is seeking an experienced Technical Account Manager (TAM) to join our team. As a TAM, you will be responsible for managing service delivery activities for customer's diversified set of Oracle Products deployed on Cloud & On-Premises.
Key Responsibilities:
- Manage service delivery activities for customer's diversified set of Oracle Products deployed on Cloud & On-Premises.
- Represent as a single point of contact between customer & Oracle.
- Manage the service delivery through virtual team of resources.
- Establish priorities & Service growth plans for customers aligned to Oracle's Cloud Strategy.
Qualifications:
- 11+ years of experience in Oracle products including Technical/Functional and Project/Program Management experience.
- Demonstrated ability to effectively coordinate resolution efforts for escalated issues.
- Good understanding of Incident Management process in a production IT Environment and IT Operations.
- Demonstrated knowledge of incident management practices, activities, techniques, and tools within a large, complex organization preferably in Infrastructure areas.
- Excellent team player, willing to learn new technologies & problem-solving skills.
Benefits:
The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work in a fast-paced environment. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
Location: The role will be based in Bangalore / Hyderabad / Delhi.
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