Customer Care Executive

1 week ago

Pune, Maharashtra, India Conscious Foundation Full time ₹ 87,000 - ₹ 4,20,947 per year

Job Summary:

We are hiring Customer Service Representatives for our Pune office (Kharadi location). The role involves assisting customers through calls, emails, or chat, resolving queries, and ensuring a smooth customer experience. The ideal candidate should be a graduate with strong communication skills and a customer-first attitude.

Key Responsibilities:

  • Handle inbound and outbound calls or chats to assist customers.
  • Provide accurate information about company products and services.
  • Resolve customer queries and complaints in a timely and professional manner.
  • Maintain call logs and customer records.
  • Follow up with customers to ensure their concerns are addressed.
  • Meet quality and productivity targets as defined by the company.
  • Maintain a positive, empathetic, and professional attitude toward customers.

Requirements:

  • Education: Graduate in any stream (mandatory).
  • Location: Must be willing to work from the Kharadi office.
  • Excellent communication skills in English and Hindi.
  • Basic computer knowledge (MS Office, email handling).
  • Flexible to work in rotational shifts (if required).
  • Freshers and experienced candidates both can apply.

Key Skills:

  • Strong verbal and written communication skills.
  • Problem-solving and active listening.
  • Patience and empathy while dealing with customers.
  • Ability to work in a team and manage time efficiently.

Benefits:

  • Paid training
  • Growth opportunities
  • Positive and supportive work culture

Job Types: Full-time, Permanent, Fresher

Pay: ₹20, ₹35,079.29 per month

Work Location: In person

Speak with the employer

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