CRM

1 day ago

Coimbatore Tamil Nadu, India Walkaroo International Full time

Minimum Required Experience : 2 years

Full Time

**Skills**:

- Problem Solving- Customer Support- team player- Sales Support- Graduate- CommunicationDescription

**Key Responsibilities**:

- Supervise and guide the customer relationship team to ensure prompt and effective client communication.
- Address and resolve customer concerns and complaints swiftly, maintaining high satisfaction levels.
- Work with internal departments and senior leadership to align customer service with business goals.
- Identify opportunities for upselling and cross-selling based on customer needs and preferences.
- Customise solutions by understanding individual customer profiles and expectations.
- Use CRM tools to manage data, track customer interactions, and generate insightful business reports.

**Required Qualifications**:

- Bachelor’s degree in business administration, sales, marketing, or a similar field
- Minimum 2-3 years of experience in customer-facing roles, such customer support or sales roles.
- Proven ability to build strong, trust-based relationships with customers.
- Excellent verbal, written, and interpersonal communication skills.
- Adaptable team player with a Problem-solving mindset.
- Proficiency in CRM tools (e.g., Zoho, Salesforce) and Microsoft Office Suite. (Added advantage)

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