CRM Administrator

6 days ago

Chennai Tamil Nadu, India Edumpus Full time

**CRM System Management**:

- Maintain and administer the CRM system, ensuring data integrity and security.
- Perform regular system updates and backups.
- Monitor system performance and troubleshoot issues as they arise.

**Data Management**:

- Ensure accurate and up-to-date data entry and management.
- Implement data quality initiatives and clean-up efforts.
- Develop and enforce data governance policies.

**User Support and Training**:

- Provide technical support to CRM users across various departments.
- Conduct training sessions and create documentation to help users maximize the CRM system's capabilities.
- Develop and maintain user guides and manuals.

**Workflow Optimization**:

- Analyze and optimize CRM workflows to improve efficiency and productivity.
- Customize CRM dashboards, reports, and fields to meet business needs.
- Collaborate with stakeholders to identify and implement CRM enhancements.

**Integration and Automation**:

- Automate processes within the CRM to streamline operations.

**Reporting and Analytics**:

- Generate regular reports on CRM metrics and user activity.
- Analyze CRM data to provide insights and recommendations for business improvement.

**Compliance and Security**:

- Ensure compliance with data privacy regulations and company policies.
- Implement and monitor security measures to protect sensitive customer information.

**Qualifications**:

- Bachelor’s degree in Information Technology, Business Administration, or related field.
- Minimum of 1 year of experience as a CRM Administrator or in a similar role.
- Proficiency in CRM software (e.g., Salesforce, LeadSquared, Microsoft Dynamics, HubSpot).
- Strong understanding of CRM databases, data structures, and data management practices.
- Experience with CRM integrations and automation tools.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented with a high degree of accuracy.

**Job Types**: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

Schedule:

- Morning shift

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (preferred)

Work Location: In person

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