CRM Specialist

4 days ago

Iyyappanthangal Chennai Tamil Nadu, India Grace Mart Pvt., Full time ₹ 40,000 - ₹ 80,000 per year

We are looking for a skilled and motivated Customer Relationship Management (CRM)

Specialist to join our team. The ideal candidate will have a strong command of English (both

written and verbal) and a proven ability to manage, analyze, and optimize CRM systems to

strengthen customer engagement and retention.

Key Responsibilities

● CRM Strategy: Develop and implement effective CRM strategies to enhance customer

engagement, loyalty, and retention.

● Data Management: Maintain and oversee CRM databases, ensuring accuracy,

consistency, and data integrity.

● Customer Segmentation: Identify and segment customer groups to support targeted

marketing and communication efforts.

● Campaign Management: Plan, execute, and analyze CRM and marketing campaigns to

drive customer conversions and satisfaction.

● Cross-functional Collaboration: Work closely with sales, marketing, and customer

service teams to ensure seamless communication and workflow.

● Sales Support: Provide actionable customer insights to the sales team and manage

lead tracking within the CRM system.

● Reporting & Analytics: Generate performance reports and analyze customer data to

support business decisions and continuous improvement.

Qualifications

● Bachelor's degree in Marketing, Business Administration, or a related field

● Minimum 2 years of experience in CRM management or a similar role

● Strong proficiency in CRM tools and data analysis

● Excellent English communication skills (reading, writing, and verbal)

● Strong analytical mindset with attention to detail

● Ability to collaborate effectively within cross-functional teams

Compensation

● Experience: Minimum 2 years

● Salary: Commensurate with experience

Why Join Us

You'll be part of a dynamic and growth-oriented team, where your ideas and insights will help

shape customer engagement strategies and drive business excellence.

If you're passionate about CRM and looking to make a meaningful impact, we'd love to hear

from you.

Compensation

● Experience: 2 years

● Salary: Based on experience and expertise

● Location: Chennai

Job Type: Full-time

Benefits:

  • Food provided
  • Provident Fund

Work Location: In person

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