Service Delivery Coordinator

6 days ago

Noida, India Axiom Technologies Full time

**Roles & Responsibilities**
- Maintaining positive relationships with customers.
- Identifying customer needs and overseeing service delivery within the business

context.
- Leading the service delivery team, managing conflict, and ensuring the team’s

processes and tasks are carried out efficiently.
- Managing finances and budgets.
- Determining ways to reduce costs without sacrificing customer satisfaction.
- Assessing customer feedback and using your creativity to establish, improve,

and refine services.
- Remaining organized and meeting deadlines.
- Building partnerships and liaising with team leaders to determine the company’s

services, delivery criteria, and solutions for issues that may arise.
- Identify resourcing issues
- Manage all 3 sides of the Strategic Triangle - Customer Satisfaction: Employee

Engagement; and Profitability
- Monthly and quarterly forecasting of team costs and project revenues
- Review actual performance against forecast - understand gaps and put

corrective measures in place, as appropriate
- Input to service design and support for service implementation
- Internal service reporting
- Manage customer escalations, issues, problems, and requirements
- Identify and progress Continual Service Improvement initiative
- Explore and drive opportunities within existing customers for new/additional work
- Conduct regular Service Reviews with Customers
- Contractual awareness

**Experience in a similar role**
- 1+ years of relevant experience.

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