Global Service Delivery Manager

2 weeks ago

Noida, Uttar Pradesh, India Axiom Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Hiring: Global Service Delivery Leader

Location:
Noida, Sector 62 |
Work Mode:
WFO

Notice Period:
Immediate – 15 days

Axiom Technologies is looking for an experienced
Global Service Delivery Leader
to drive operational excellence and seamless delivery across multiple client accounts worldwide. If you have a proven track record in managing large-scale field service operations, multi-account governance, and customer success, this role is for you

Key Responsibilities:

Service Delivery Management

  • Lead end-to-end service delivery across global accounts, ensuring SLA, KPI, and quality adherence.
  • Drive operational governance, performance tracking, and continuous improvement.
  • Oversee scheduling, deployment, and productivity of field service teams across geographies.
  • Implement best practices, processes, and tools to optimize service delivery.

Client & Stakeholder Management

  • Serve as a senior point of contact for strategic clients, ensuring proactive communication and issue resolution.
  • Conduct business reviews and performance meetings with clients and internal teams.
  • Collaborate with account management, sales, and project teams to identify upsell/cross-sell opportunities.

Leadership & Team Development

  • Lead and mentor global service delivery teams including managers, coordinators, and field engineers.
  • Foster a culture of accountability, customer focus, and continuous improvement.
  • Ensure training, certification, and development programs for field teams.

Operational Excellence & Transformation

  • Identify opportunities for process automation and technology enablement.
  • Standardize tools, reporting, and operational procedures globally.
  • Implement dashboards and metrics to track performance, cost, and customer satisfaction.

Financial Management

  • Manage budgets, forecasts, and cost optimization strategies.
  • Ensure operational efficiency and profitability across engagements.

Requirements:

  • Bachelor's degree in Engineering, Business Administration, or related field (MBA preferred).
  • 15+ years in service delivery, operations, or field service management in IT, telecom, industrial, or facilities management sectors.
  • Experience managing multiple global accounts and large dispersed field teams.
  • Strong expertise in SLA management, service governance, and customer success.
  • Proven experience in operational transformation, process improvement, and digital service enablement.
  • Excellent leadership, communication, and stakeholder management skills.
  • Experience with ServiceNow, Salesforce, SAP FSM, or similar tools is a plus.

How to Apply:

Send your CV to

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