Senior Manager Services: Delivery Lead

Join GEV as a Technical Delivery Lead, where you'll provide your expertise in sustained customer success and growth in the post-sales customer lifecycle. You'll lead a team of GE Project Software Engineers, Partners and Contracted Technical SME's assigned to the Project Team, developing project delivery strategy and delivering high quality solutions as per the Contract definition and Schedule.

As a knowledge leader on our EMS/DMS/MMS systems, you'll have the unique opportunity to contribute and shape the future of our global team.

Responsibilities will include

• Own End-to-End responsibility on the Delivery of Asset management solution of projects to meet the contracted requirements, timeline and quality commitments.
• Own the Solution, ensuring that any non-Product requirements are reviewed
• Collaborate with the Project Manager in relation to the Project Scope, ensuring that the deliverables are in accordance with the Scope of Work
• Lead the Partners and any Services Engineers assigned to the Project, assigning Work Packages and ensuring the reviews on technical landscape
• Responsible for generating the activities as per the agreed project RACI matrix.
• Responsible for the documentation of requirements, schedule and WBS for any Change Requests within the Project
• Confirm the completion of deliverables against milestones and stage reviews.
• Responsible for the Environment Strategy for the Project and Support Teams,
• Attend the Project Internal and Partner/ Customer Meetings as well as hold regular Technical Internal and External Meetings with the team
• Responsible for any technical workshops held with the Customer during Design stage and generating the documentation and attending document reviews
• Liaise with the Product Engineering Team, manage the Testing and Defect strategy and to work in conjunction with the Project Manager to enable the completion of the Project to Cost, Quality and Schedule
• Incorporate the project Governance Processes into the Planning and manage the handover to support activities.
• The Delivery Manager is to attend the Scheduled Project Review Meetings supporting the Project Manager. In addition, candidate shall conduct regular Technical Internal/ External Meetings and daily Stand-Up meetings (AGILE Scrum) with team
• Own the Delivery Model and Tools (e.g. JIRA, Confluence)

Desired Technical Expertise:

• Sound knowledge of GEV EMS/ DMS application suite (Ser 3)
• Proficiency in designing system architecture and deployments
• Ability to drive project from concept to commissioning
• Understanding of the complete lifecycle of the project and deliverables
• Rich experience on customer understandings, integrated system applications & troubleshooting.
• Skilled in breaking down problems, documenting problem statements & estimating efforts.
• Has the ability to analyse impact of technology choices.
• Skilled in negotiation to align stakeholders and communicate a single synthesized perspective to the create a Win-Win scenario.
• Demonstrates knowledge of the competitive environment

Leadership:

• Has the ability to lead a team of 8-10 people with motivation and high energy level
• Ability to take ownership of projects and deliver while mentoring and helping team.
• Excellent stakeholder management and ability to deal with multiple functions/ projects in parallel.
• Prepare work breakdown structure, work instructions, estimation tools by working with subject matter experts and prepare a solution package.
• Acts as a go-to person for subordinates both in terms of solution expertise but also in terms of performance management and professional development.
• Proactively engages with cross-functional teams to resolve issues and design solutions.

• Engineering Graduate from an accredited university (B.E./B. Tech/ Engg. Degree)
• 10+ years of experience in T&D Domain and implementation services
• Strong analytical skills.
• Strong written, and interpersonal communication skills.
• Ability to make formal and informal presentation.
• Prior experience of Product management for software solution offerings would be highly desirable.

Desired Characteristics:

• Committed to maintaining the highest standards of service quality in all aspects of project delivery.
• Demonstrated ability to manage multiple projects simultaneously.
• Strong organizational, analytical, and problem-solving abilities.
• Experience working with global teams / partners.
• Strong oral and written communications skills.
• Strong interpersonal and leadership skills.

Relocation Assistance Provided: No