Global Delivery Manager

Job Description
In this role, you will be part of a dynamic team that thrives on collaboration and innovation, driving key initiatives that shape Nokia's business landscape. Your work will involve engaging with diverse stakeholders, managing customer accounts, and ensuring overall operational excellence. You'll have access to cutting-edge technology in the telecom industry, along with initiatives focused on digitalization and transformation. Join us to lead impactful projects and elevate our customer satisfaction while enhancing your career trajectory in a forward-thinking organization.

How You Will Contribute And What You Will Learn

• Lead and manage customer accounts, ensuring satisfaction and adherence to SLAs and KPIs.
• Collaborate with stakeholders to drive engagement and governance across departments.
• Oversee the transition of activities from Market Delivery teams to GSD, ensuring smooth execution.
• Identify and implement continuous improvement initiatives focused on speed, quality, and cost.
• Develop and mentor team members, fostering expertise in large-scale project management.
• Proactively manage risks and identify solutions to address gaps and dynamic needs.
• Communicate effectively across cross-functional teams to navigate ambiguous situations.
• Utilize industry knowledge and tools to enhance operational performance and project delivery.

Key Skills And Experience

• Must-Have:
• Graduate or Masters with 12-15 years of experience in large-scale telecom operations in a leadership role
• Experience in telecom technology.
• Experience in operational excellence with a continuous improvement mindset.
• Driving execution with the team.
• Leadership and program management with effective communication skills across diverse teams.
• Experience with digital transformation initiatives in telecom.
• Nice-To-Have:
• Project Management Professional (PMP) certification or equivalent.

About Us
About Nokia
Join us in creating the technology that helps the world act together.

We are a B2B technology innovation leader, pioneering networks that sense, think and act, putting the world's people, machines and devices in sync to create a more sustainable, productive and accessible future.

Learn more about life at Nokia .

About The Business Group
Join Mobile Networks (MN) and help us become the trusted partner of choice for Communications Service Providers (CSPs), as well as for non-CSP entities in sectors like utilities, transportation, public services, and defense. Your work will contribute to delivering unbeatable customer experiences in wireless connectivity.

Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

About The Team
Some of our benefits:

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond