Service Delivery Manager

Job DescriptionPosition: Service Delivery ManagerLocation: NoidaWork Mode: WFOYears of Experience: 10+ years of experience working in a customer facing technical service delivery or support role (design, implementation, consulting, infrastructure, and/or cloud service system administration). Qualifications: Bachelor's or master's degree in computer science,...

Key Responsibilities:Service Delivery Management:Own overall service delivery for Contact Center solutions, including IVR applications, agent desktop tools (e.g., Cisco Finesse), routing workflows, and reporting platforms.Ensure compliance with SLA/KPI metrics and contractual obligations.Manage operational escalations and provide leadership during critical...

Project Program Management Advisor - Service Improvement Manager Req ID: 339604 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Project Program Management Advisor - Service...

Company DescriptionAbout Sopra Steria Sopra Steria major Tech player in Europe recognised for its consulting digital services and software development helps its clients drive their digital transformation and obtain tangible and sustainable benefits It provides end-to-end solutions to make large companies and organisations more competitive by combining...

Key Responsibility You will be responsible to manage operational delivery stakeholder relationships for clients assigned in your portfolio You can expect to work with external internal client s personnel to manage compliance financial and operational risk projects You will provide specialized consulting advice basis work performed by the team and...

We're Hiring: Operations Delivery Manager – IT Consulting Firm Location:Noida (with occasional travel to Bhubaneswar)Budget:Up to ₹15 LPAJoining:Immediate to 30 daysWe are looking for an experiencedOperations Delivery Managerwith12+ years of experienceto oversee and manage the overall operations of our IT Delivery Centre. The ideal candidate will ensure...

Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleService...

About Talent ToppersTalent Toppers is an executive search and talent solutions firm, enabling end-to-end talent strategies forBig 4s, Big 3s, Fortune & Global Enterprises, IT/ITES, Technology, Telecommunications, BFSI, E-commerce, Intellectual Property, and innovative start-ups.Our services spanPermanent & Leadership Hiring, Staff Augmentation, Offshore...

Designation - SDM PEXJob SummaryWe are seeking an experienced Manager - Ops Transformation with 12 to 15 years of experience to join our team. The ideal candidate will have expertise in Analytics & Insights Six Sigma Advanced Excel Generative AI and UiPath. The role requires domain knowledge in Workers Comp - Care Management Workers Comp-New Business and...

Vastika Inc. is seeking a Senior Delivery Professional to join our expanding team.Position: Sr. Delivery PersonExperience: 5 – 7 yearsLocation: Onsite – Sector 63, Noida (Night Shift)Salary: Competitive (based on experience)+ IncentiveKey Responsibilities:● Serve as the primary point of contact for assigned client accounts● Manage and oversee...