Inside Service Coordinator

2 days ago

Noida, Uttar Pradesh, India Phillips Machine Tools Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Objective of the Role:

To ensure delivery of best-in-class service support for all machine makes handled by Phillips Machine Tools India Pvt. Ltd. by closely coordinating between customers, service engineers, and internal departments. This role demands proactive management of service records, scheduling, and communication to uphold the companys commitment to customer satisfaction and technical excellence.

Key Responsibilities:

  • Act as a key point of contact for service-related interactions.
  • Ensure customer satisfaction by facilitating timely, accurate, and professional support.
  • Build strong relationships with customers through prompt and transparent communication.
  • Attend and assist in resolving maximum customer service calls.
  • Provide 100% support to service managers and engineers during service operations.
  • Register service calls and customer complaints in CRM with complete details.
  • Create and update machine masters with all technical specifications and commissioning data.
  • Follow up on service AMCs, part payments, preventive maintenance schedules, and RMA collections.
  • Ensure timely receipt and documentation of installation and commissioning reports.
  • Track and update AMC renewal status and outstanding service invoices.
  • Generate daily service schedules in coordination with the team leader.
  • Monitor open service calls and ensure timely closure by coordinating with HFOs and engineers.
  • Prepare service-related documentation including training certificates and installation reports.
  • Send pre-installation requirements and drawings to customers for all upcoming machine deliveries.
  • Prepare and send service quotations (PM, labor, training, geometry test, re-installation, etc.).
  • Raise service requests and tax invoices for all non-warranty visits.
  • Regular interaction and performance review with service partners.
  • Support internal teams with service-related updates and performance metrics.
  • NPN calling and reporting.
  • Support any ad-hoc service activities as assigned by the management.

Key Skills & Competencies:

  • Excellent communication (written & verbal) and interpersonal skills
  • Strong organizational and multitasking ability
  • Customer-first mindset with a focus on service quality
  • Proficiency in CRM and MS Office tools
  • Knowledge of machine specifications and service processes preferred
  • Team-oriented with strong coordination and follow-up skills

Qualifications & Experience:

  • Graduate in Engineering /Technical / Science stream preferred
  • Minimum 2-4 years of experience in service coordination or customer support role, preferably in manufacturing or engineering industries
  • Experience in handling service-related documentation and CRM software

Personal Attributes:

  • Highly proactive and self-driven
  • Strong attention to detail
  • Problem-solving mindset with a positive attitude
  • Commitment to company mission and customer satisfaction

Interested candidates can share their resume at

Regards

Divya chitare

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