Service Delivery Manager
14 hours ago
Company Description
Carrier Airconditioning & Refrigeration Ltd. is a machinery company headquartered in Gurgaon, India. The organization specializes in the production and distribution of cutting-edge air conditioning and refrigeration systems. Leveraging expertise in technology and innovation, Carrier Airconditioning & Refrigeration serves a diverse client base by providing high-quality solutions. The company is committed to delivering reliable products that meet industrial and residential cooling needs.
Role Description
This is a full-time on-site role based in Noida for a Service Delivery Manager. The Service Delivery Manager will oversee the delivery of services to ensure customer satisfaction and maintain service excellence. Key responsibilities include managing service processes, coordinating with cross-functional teams, ensuring adherence to service level agreements (SLAs), and monitoring performance metrics to drive improvements. The role requires a proactive approach to problem-solving and fostering positive relationships with clients and internal stakeholders.
Qualifications
- Expertise in Service Delivery Management and Service Delivery of chillers
- Proven skills in Customer Satisfaction and Customer Service
- Strong interpersonal, communication, and leadership skills
- Ability to analyze service performance data to identify trends and areas for improvement
- Prior experience in an on-site management role is an advantage
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